Hello and welcome to Episode 333 of The People Powered Business Podcast.

Do you catch yourself giving instructions that come with a pre-packaged apology? "Sorry to be a pain, but..." "Sorry, I know you're flat out, but..." If every request you make of your team arrives wrapped in a sorry, this episode is for you.

And if you think that little apology is you being kind, I'd love you to keep reading, because it's doing the opposite of what you intend.

A couple of episodes back we talked about the risks of over-explaining yourself to your team, and I briefly mentioned that over-explaining often comes with an apology attached. As I've been working with my Power Boss clients over the last few weeks, I've realised just how many of us have fallen into apologising as a default. One client even emailed me to say it felt like I was looking straight at her.

We do this almost subconsciously, usually because we've worked for the barking-orders type of boss and decided we'd never be that person. The trouble is, nobody hands you the playbook for what to do instead.

In this episode I get into what that reflex sorry is really telling your team.

When an apology is attached to a completely reasonable instruction, it frames the task as an imposition, something negotiable, a personal favour that deserves something in return. I've seen it play out as "well, I did that thing for you, so can I leave early on Friday?" It also reads as uncertainty, and teams don't follow an unsure leader. Worse still, it muddies your standards, because you've effectively apologised for setting them.

I also cover why certain boss styles (my high S and high I DISC people, I see you) lean on this habit more than others, the times when sorry absolutely IS the right word, and a really simple language swap you can start using this week.

In this episode we cover:

• Why apologising before an instruction feels kind, and what it's actually signalling to your team
• The imposition effect: how a reflex sorry turns normal parts of the job into negotiable favours
• What default apologies do to your standards, your authority and your team's performance
• When an apology is exactly the right call, and why owning mistakes builds respect
• The quick word swap that replaces sorry with something warmer, clearer and more confident

Links & Resources:

💬 DM Kristy-Lee on Instagram @kristy.lee.billett

Connect with me on LinkedIn: https://www.linkedin.com/in/kristyleebillett/

Email me at hello@peoplepoweredbusiness.com.au

Book a 15-minute clarity call: https://calendly.com/kristyleebillett/chat

What this episode covers

Many small business owners soften every instruction to their team with an apology, believing it makes them a kinder boss. This episode explains why the habit forms, what a reflex "sorry" actually signals to employees, and how to give clear, warm direction without it. It's for any business owner or team leader who wants to be respected without becoming the overbearing boss they once worked for.

Key insight from this episode

When an apology is attached to a reasonable work request, it reframes that task as an imposition rather than a normal part of the job. Over time, employees begin treating core duties as favours that deserve reciprocity, and their sense of what the role requires shrinks. The apology intended as kindness ends up lowering standards, blurring expectations and depleting team performance.

What you'll take away

• Recognise the personality styles and situations where default apologising takes hold, including why high S and high I DISC profiles lean on it most
• Understand how apology-wrapped instructions train a team to see tasks as negotiable and leaders as unsure
• Know when an apology genuinely builds respect: owning mistakes and missteps, never decisions or instructions
• Apply a simple language swap, replacing "sorry to ask" with "thanks for picking this up", to change the energy of every request
• See the connection between apologising for standards and struggling to uphold them later