Welcome to Episode 3 of "The Service Business Podcast," part of our unique mini-series approach, where we periodically release content-rich series designed to empower service providers in health, beauty, creative, coaching, and wellness industries.

You are listening to the 6 Part Mini Series: HOW TO START AND GROW YOUR SERVICE BUSINESS.

This podcast is your dedicated resource for mastering the nuances of a successful service-based business with minimal overwhelm. Hosted by Joelle Thinga, a seasoned expert with over 17 years in the industry, each episode delves into vital strategies for client attraction, service excellence, and business scaling through AI and automation technologies.

Overview of the Six Steps to Success:

1. Design & Launch Your Service Business: Establish a strong foundation with the right business structure and strategy.
2. Show Up Well Online: Attract and engage your ideal customers by creating a compelling online presence.
3. Learn How to Sell Your Services: Master the art of selling by understanding and communicating the value of your services effectively.
4. Use Paid Ads to Find More Clients: Expand your reach and client base through targeted advertising.
5. Use AI & Automations to Scale Your Business with Ease: Streamline your operations and enhance efficiency with the latest technology.
6. Build a Referral System and Continue to Offer Incredible Service on Repeat: Develop a sustainable growth mechanism through referrals and consistently outstanding service.

In today’s episode, we focus on Mastering Authenticity-Based Selling—specifically, Step #3 of our series. We’ll explore the QUEEN Sales Communication Framework, a cornerstone for any service provider aiming to conduct consultative, relationship-focused selling.

The QUEEN Method comprises:

• Questions: Initiate conversations that uncover deep insights into your clients’ needs.
• Understand: Delve into the responses to gain a thorough understanding of your clients' situations.
• Explain: Clearly communicate how your services can address their needs.
• Engage: Involve the client in the discussion to refine solutions and build rapport.
• Narrow Down: Guide the conversation towards actionable steps and secure commitment.

Today, we’ll unpack each component of this framework, providing you with the tools to transform your sales approach from transactional to transformational.

Need More Help Mastering Sales Techniques? For a deeper understanding, check out our resources and webinars online about transitioning from single service offerings to bundled packages that maximize client value.

Explore Our Courses:

• Mini Marketing Makeover: Quickly boost your client bookings.
• Authentic Sales Course: For those looking to transition into high-value package sales.
• Marketing Membership: Utilize AI and automations to grow your business effortlessly.

Find these offerings and more at www.joellethinga.com.

Stay tuned as we continue to unveil the steps needed to enhance your service business, equipping you with the insights and strategies necessary for achieving financial freedom and impacting more clients. Join Joelle Thinga on this transformative journey in the service industry.