The conversation discusses the importance of user experience and how it goes beyond just the product itself. It highlights the impact of communication and emotional design on the overall user experience. The hosts share personal experiences with different services and insurance, emphasizing the need for clear communication and avoiding anxiety-inducing experiences. They also discuss the role of product managers in understanding and designing user flows, as well as the importance of being data-informed rather than data-driven. The conversation discusses the importance of talking to users and understanding their experiences. It emphasizes the need to have regular conversations with customers to identify emerging patterns and address their needs. The conversation also touches on the limitations of personas and the importance of context in understanding user behavior. It highlights the need for practical, hands-on learning experiences and the importance of mentors in career development. The conversation concludes by discussing the significance of user experience and communication in design. --
Where to find us:
Saad: https://www.linkedin.com/in/saadbess/
Chris: https://www.linkedin.com/in/kemsies/
-- Chapters

00:00 Introduction and Catching Up

03:15 Personal Experiences with Services

05:22 The Impact of Bad User Experience

09:25 The Role of Product Managers

12:14 Designing for Emotion and Connection

15:58 Balancing Aesthetics and Functionality

17:41 Reconstructing the Energy App Experience

21:48 Talking to Users and Gathering Feedback

23:34 Limitations of Personas and the Significance of Context

25:54 Practical, Real-World Problem-Solving Experiences

27:24 The Power of Good Communication and Customer Experience

41:54 Considering Best Practices within Context