Hosting and Seating Guests

The party's at the door — and the night is packed. Mike and Sofia cover the phrases every host needs to move guests from the entrance to their seat: "cuántos son" (how many are in your party), "por aquí" (this way), "está ocupada" (it's taken), "espere" (wait), "tiene" (do you have), and "reservación" (reservation), plus "pero" (but), "o" (or), and "un / una" (a / an) as connectors you'll reach for all night. By the end, you'll be able to greet a party, check for a reservation, handle a full table, and walk guests straight to their seat.

Special Requests - Dietary Needs in Spanish

The order's coming in — and it's not simple. Mike and Sofia cover the phrases that keep the kitchen and the guest on the same page: "alérgico / alérgica" (allergic), "no puede comer" (can't eat), "sin" (without), "vegetariano / vegetariana" (vegetarian), "pide" (is asking for / requests), and "avise" (let someone know / notify), plus "gluten" (gluten) as a term you'll hear constantly. By the end, you'll be able to flag an allergy, relay a dietary restriction, and make sure the right information gets to the kitchen.

Is Everything OK? - Handling Complaints and the Check

The food is down — now comes the moment of truth. Mike and Sofia cover the phrases that turn a rough table into a happy one: "todo bien" (everything good?), "lo siento" (I'm sorry), "ahora mismo" (right now), "lo cambio" (I'll change it), "un momento" (one moment), and "la cuenta" (the check), plus "por supuesto" (of course) to keep things warm and professional. By the end, you'll handle complaints and close out the table without missing a step.