In the last episode of season 3 Carly and Julie talk to Katie Howell from KH Spa Consultancy about her journey from working as a therapist on cruise ships, to managing profitable spas and now running her own successful business. Early on Katie realised that when you are passionate about what you are being taught it can remove all barriers, and her passion was fired up when she found skin and beauty care. As a therapist she witnessed first-hand what a vital role you can play in changing people’s lives. She wants to inspire therapists to know how important they are and what a gift they have, and for them to be recognised and told more often how special they are. So, no surprise that she had the calling to build spas that are operationally and therapist successful, with a strong focus on building teams. She shares the journey to starting her business while being a new mum and how important it was to have a solid support structure around her from her partner, to family and the business mentor who empowered her by getting her ideas out of her head, onto paper and into action. She certainly does smash the stereotypes of what it takes to run a business with a new baby. We love her vision for making spas more fun and adventurous; when you’re asked to build a spa that lives on forever you certainly need to think outside the box! Since talking to Katie she has also now established her own academy – The Talk Skin Academy - there’s no stopping her. We wish her much success. #podcasting #therapistlife #careerjourney #spaindustry #spalife #spa #workingmum #femaleentrepreneur #livingyourpurpose

In this episode Carly and Julie talk to Arif Isikgun, founder of Ai Beauty consultancy whose mission is to redefine education within the Beauty and Spa industry. In part 1 Arif shares his insights gathered over 16 years of working in many of the top luxury beauty retail and spa brands. He discusses the concept of retail and sales being an extension of the heart giving service we provide in the treatment room. Therapists have nothing to fear if we move away from the traditional ideas of what a ‘sale’ means and believe in themselves and their expertise. His no-nonsense educational approach is based on helping therapists and beauty consultants build confidence to create an emotional connection to deeply engage with their customers, empowering them to offer exceptional client and brand service.