Emotion is the real currency of hospitality, and Kat Bangs knows how to design for it. Blake sits down with the creative mind turned small-town hotelier to explore the choices that turn spaces into feelings, lobbies into communities, and careers into lives that actually fit.

Kat’s path runs from Michelin-level service and national press to leading creative for multiple award-winning hotel openings. She breaks down the difference between spectacle and service, why “never dumb it down” earns trust, and how the cheapest levers—lighting, music, scent, pacing—create the richest experiences. You’ll hear the simple checks she learned to run the moment she walks into a room and how those checks align teams around the guest’s emotional arc from arrival to nightcap.

We also dig into track record versus pedigree. Kat argues that creatives should be judged by solved problems, not cool brand lists. That mindset sparked one of her boldest moves at the LINE DC: scrapping an unprofitable retail space for Full Service Radio, a live podcast studio that recruited dozens of hosts before opening day. The result? A lobby buzzing with locals, weekly content that traveled, and a property rooted in the city’s love of talk radio—community as marketing, culture as strategy.

The conversation ends where many of us are right now: choosing scale with intention. Kat walked away from ever-bigger roles to build a tiny cocktail bar and micro hotels in the Hudson Valley, staying close to the product, the guest, and the craft. Her take is clear: if hospitality brokers in emotion, operator joy matters too. Want to rethink how you design, hire, and grow?

If this sparked ideas, follow the show, share it with a colleague, and leave a quick review so more builders can find these conversations. What bold move are you ready to make next?

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