The 2% Club: where 2% of your customers give you 98% of your problems. How to recognize what it is and what to do about it.
1:30 Mike introduces the concept of the "2% Club"—the small percentage of customers who create most of your problems—and explains why handling them is key to business success.
6:00 Brook reflects on a past job where the customer had a valid complaint and how owning the mistake turned a tense situation into a productive one.
10:15 Mike shares a story about a customer with 100 sticky notes and how failing to set boundaries cost him both time and money.
20:00 Brook talks about intentionally avoiding problematic customers and learning to spot red flags during estimates.
26:00 Mike explains why they now charge for estimates and how it's a strategy to filter out time-wasting inquiries and non-serious clients.

MIke, Brook, and A’marri discuss what makes a great leader from a male perspective—drawing on books, movies, real-life work experience, and generational lessons. From setting expectations to leading with accountability, they unpack what leadership really means.
2:15 Brook shares insights from a leadership book by a Navy SEAL and how she's applying clear communication and ownership at job sites.
5:00 Mike recalls lessons from Band of Brothers and the difference between abusive vs. inspiring leadership.
7:45 A’marri explains how emotions can cloud decision-making and why leaders must focus on structure and solutions.
12:30 Brook and Mike talk about the balance between holding people accountable and taking care of your crew.
23:00 A’marri highlights mentorship and the reward of seeing leadership habits take hold with newer team members.

Brook and A’marri talk about the importance of being decisive in business—how to manage your time, cut out stress, and stop letting small issues snowball. From management habits to mindset shifts, they share real tools for working smarter, not harder.
6:30 Brook shares a quote from Mark Cuban about how adaptability is key to business success—and how real-life problems force you to change plans.
11:15 A’marri discusses identifying time-wasters in business, from inefficient employees to indecisive customers, and how to make structural fixes.
13:45 Brook explains how she learned to stop over-explaining estimates and how being direct helped her avoid unnecessary stress.
18:15 Brook tells a story about refusing to mediate someone else’s management issue—and how it saved her time and taught ownership.
24:45 Brook and A’marri reflect on flexible work schedules, what it really means to “clock out,” and how real productivity often happens after hours.