In this short episode, Sue Taylor addresses the concerns students have when transitioning from the certificate level to the diploma level in their CILA exam journey. She explains how the diploma represents a natural career progression for loss adjusters, emphasizing the importance of applying principles learned rather than simply reciting them. Key recommended reading material and syllabus topics are outlined. Sue also introduces courses and resources available on her website to help with exam preparation and revision.

00:00 Introduction to the Diploma Level

00:52 Understanding the Diploma Exam Structure

01:59 Essential Reading Materials

03:04 Overview of the Syllabus

04:23 Legal Aspects and Acts to Know

05:25 Creating Your Revision Plan

06:07 Additional Resources and Courses

07:01 Final Tips and Good Luck

Links to relevant Sitting with Sue Podcasts

How to Approach Catastrophic Injury Claims https://youtu.be/U3ctuEJQXrM

Navigating Personal Injury and Claims and Insurance Law https://youtu.be/5R-gyS9RsOo

When Disaster Strikes Managing Surge Events https://youtu.be/P-FakOvKduQ

Fire and the Immediate Aftermath https://youtu.be/z4O_yB3QteU

Details of my revision courses for CH1,2,3, and 4 are available at www.suetaylor.co.uk together with courses on Contract Law, Statute and Tort and Exam Hints and Tips

Disclaimer The content used in this video is intended for educational and informational purposes only and does not constitute, is not intended to provide and should not be construed as formal advice on any of the subject matters discussed. All rights to the images, music clips and other materials used belong to their respective owners I do not claim ownership over any third party content

Visit my website at www.suetaylor.co.uk

Understanding the Complexities of Business Interruption Insurance when considering the adequacy of Indemnity Periods with Rob Ford

In this episode of the Sitting With Sue Insurance: Questions Answered

podcast, Sue Taylor speaks with Rob Ford, a Business Interruption

Specialist from Sedgwick. They discuss the limitations of the 12-

month maximum indemnity period for business interruption (BI) insurance

and delve into the various stages and external factors that can affect the

timeline and efficacy of BI claims. Key takeaways include the importance of

a robust business continuity plan, understanding all phases from post-

incident to post-reinstatement, and the critical need for extended indemnity

periods. Rob also provides insights to help businesses better prepare for

and manage BI claims.

00:00 Introduction to Business Interruption Insurance

00:56 Meet Rob Ford: Career and Interests

01:46 Understanding the Four Stages of Business Interruption

02:21 Stage 1: Immediate Post-Incident

05:36 Stage 2: Pre-Reinstatement Considerations

09:24 Stage 3: During Reinstatement

13:31 Stage 4: Post-Reinstatement Challenges

16:28 Summary and Key Takeaways

18:23 Final Thoughts and Contact Information

For a copy of the Graphic referred to in the episode contact Rob

Contact details for Rob are: Robert Ford FCA ACILA MAAT

Executive MCL Adjuster – Financial Lines Sedgwick International UK. Email robert.ford@uk.sedgwick.com

Visit my website at www.suetaylor.co.uk

The Pros and Cons of Flexible Working: Insights from HR Expert Lindsey Moore

In this episode of 'Sitting with Sue: Insurance Questions Answered,' host Sue Taylor discusses the ongoing debate around flexible working versus returning to the office. Featuring HR consultant Lyndsey Moore, who brings a wealth of experience from various industries, they explore the benefits and drawbacks of both working models. Sue shares results from a LinkedIn survey revealing current work habits, while Lyndsey provides professional insights into how companies can balance in-person and remote work. Key discussion points include enhanced collaboration, productivity, and company culture within the office, as well as the challenges of employee resistance, legal implications, and increased operational costs. The episode underscores the importance of finding a hybrid working balance that suits both employers and employees.

00:00 Introduction: The Great Return to Office Debate

00:38 Survey Insights: Flexible Working Trends

01:27 Expert Interview: Lindsay Moore's Career Journey

03:31 The Shift to Remote Work During COVID-19

05:34 Employer Perspectives: Benefits of Office Work

09:20 Challenges of Returning to the Office

12:45 Finding the Balance: Hybrid Work Models

13:50 Conclusion: Striking the Right Balance

Visit my website at www.suetaylor.co.uk

In this episode of the Sitting with Sue podcast, host Sue Taylor interviews Mark Gayler, a distinguished catastrophic personal injury solicitor from Minster Law. They discuss Mark’s extensive career, focusing on his expertise in amputations, fatal accidents, and serious orthopaedic injuries. The conversation covers the complexities of reserving and evaluating claims, the necessity of collaborative approaches between claimant lawyers and insurers, and rehabilitation strategies. Mark shares insightful examples from his practice, emphasizing the importance of early intervention and support to improve recovery outcomes for clients with life-changing injuries.

00:00 Introduction and Guest Introduction

00:33 Mark Gayler's Career Journey

01:34 Understanding Catastrophic Injury Claims

03:09 Expert Evidence and Its Impact

07:42 Case Studies and Practical Insights

10:33 Collaborative Approaches in Claims

16:37 Final Thoughts and Key Takeaways

17:50 Contact Information and Closing Remarks

#Personalinjuryclaims #insuranceclaims #casualtyinsurance #insurance #claims # CILA #CII #catastrophic injuries

Visit my website at www.suetaylor.co.uk

In this episode of Sitting With Sue, Sue Taylor interviews Angela Walker, an experienced journalist and host of the podcast Angela Walker in Conversation. They discuss the intersection of journalism and insurance, sharing insights on how news events like the Didcot Power Station disaster and annual flooding in Oxfordshire impact people long-term. Angela provides advice for insurance professionals and policyholders on interacting with journalists during traumatic events. The episode emphasizes the importance of understanding the human aspect of news stories and building positive relationships with the media.

00:00 Introduction to the Podcast

00:04 Meet Angela Walker: Journalist and Podcaster

00:46 Angela's Career Journey

01:17 Intersection of Journalism and Insurance

02:08 Reporting on Traumatic Events

03:44 The Human Impact of News Stories

06:07 Personal Experience with Flooding

07:19 Role of Journalists in Traumatic Situations

08:53 Advice for Insurance Experts and Policyholders

10:49 Key Takeaways and Conclusion

To hear more podcasts from Angela Walker tune into her YouTube Channel https://www.youtube.com/@AngelaWalkerInConversati-yc1rc/videos or go to her website at http://www.angelawalkerreports.com/

Major incidents are something that Loss Adjusters have to deal with every day. To hear more on how they deal with such situations tune in to my Sitting with Sue podcasts with John Armstrong

When Disaster Strikes https://youtu.be/P-FakOvKduQ

Fire and the immediate Aftermath https://youtu.be/z4O_yB3QteU

Visit my website at www.suetaylor.co.uk

Navigating Personal Injury Claims and Insurance Law with Thom Lumley
In this episode of the Sitting With Sue insurance questions answered; podcast, host Sue Taylor invites Thom Lumley, a partner at RPC and an insurance lawyer specializing in UK casualty claims, to discuss his career, role, and the intricacies of personal injury claims. They cover the basics of compensation claims, including
general and special damages, tools for assessing claims, and recent trends
in handling injury claims. Thom also shares personal anecdotes and
industry lessons, providing listeners with a comprehensive understanding
of the evolving landscape of personal injury law.
00:00 Introduction and Guest Background
01:29 Personal Insights and Family Influence
02:51 Basics of Personal Injury Claims
04:54 Tools for Assessing Claims
06:57 Handling Multiple Injuries
09:11 Loss of Congenial Employment
11:18 Costs in Personal Injury Claims
14:46 Technological Impact on Claims
19:16 Final Thoughts and Industry Lessons

Visit my website at www.suetaylor.co.uk

Wondering whether to take the CH4 Liability course instead of the CH3 General course but not sure if it is for you? - well listen to this 2 minute introduction to learn more.

Visit my website at www.suetaylor.co.uk

Mastering the CILA CH3 Exam: Essential Tips and Resources

In this episode of the 'Sitting with Sue: Insurance Questions Answered' podcast, Sue Taylor provides an in-depth overview of what you need to study for the CILA CH3 exam on advanced claims handling. Sue details the seven key chapters in the official study material, covering critical topics such as damages, reserving injury claims, business interruption, alternative accommodation, catastrophe claims handling, and essential compliance areas. She also introduces her CH3 self-learning video cast revision course designed for busy professionals, featuring flexible learning options and unique study aids like summary slides and an interactive bear named Ted. Visit www.suetaylor.co.uk for more information.

00:00 Introduction to the CILA Certificate Journey

00:04 Overview of CH3 Advanced Claims Handling

00:17 Meet Your Guide: Sue Taylor

00:52 Official Study Material Breakdown

01:37 Study Tips and Resources

02:08 Flexible Study Options: CH3 Self-Learning Video Cast

02:46 Conclusion and Best Wishes

Check it out at www.suetaylor.co.uk. #InsuranceExams #CILA #Learning #LossAdjusting #Claims

Visit my website at www.suetaylor.co.uk