Simple Words That Can Change Any Difficult Conversation
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Someone came at her hot. Frustrated, ready to blow, full of complaints after a board meeting. And instead of getting defensive, she did something unexpected. She got curious.
In this episode of Willing to Grow, Amy Lafko shares a story from a friend of what happened when she slowed down and asked just a handful of words: "Can you tell me more?"
What unfolded from there is a masterclass in what it actually means to lead through conflict rather than around it. If you've got a difficult conversation ahead of you, this one is worth a listen before you walk in the room. Listen in to unpack why leading with curiosity is not only emotionally intelligent, but also strategically smart for any healthcare team trying to move forward together.
Transcript: https://tinyurl.com/mry5449e