How can patient advocacy leaders ensure that artificial intelligence truly serves the people it is meant to help?

As AI rapidly reshapes the healthcare system, patient advocates have both an opportunity and responsibility to influence how these technologies are designed, governed, and implemented to transform patient health.

In this episode of Patient Advocacy Voices, host Eric Racine welcomes back Randy Rutta, President and CEO of the National Health Council (NHC), alongside Fabrice Bocquillon, Global Head of Digital Patient Experience at Sanofi, for a timely conversation on AI, innovation, and patient-centered leadership. Together, they explore how AI is being applied across healthcare, from accelerating drug discovery to improving disease diagnosis and enhancing how patients navigate care and access support. They discuss what it will take to ensure patients are not just beneficiaries of AI innovation but also active partners in shaping it.

In this episode, you’ll gain insights on:

• Why patient groups must actively shape the future of AI in healthcare
• Ways that AI can help reduce friction across the patient journey
• What “responsible AI” means including fairness, transparency and accountability
• How patient advocates can collaborate with tech innovators, policymakers, and other health system players to ensure AI is patient-informed from design to deployment
• How NHC’s Patient Experience + Innovation Center (PXI) is creating new pathways for patient groups and technology innovators to work together

This is a pivotal leadership moment for the patient advocacy community. This episode is a call for advocacy leaders to engage, ask critical questions, and help set the standards that ensure AI truly benefits patients while remaining ethical, transparent, and grounded in lived experiences.