What if the biggest problem in modern marketing isn't your ads… it's what happens after someone clicks them?

In this episode of the Go-To-Market Podcast, host Amy Cook, Co-Founder and CMO at Fullcast, sits down with Shamir Duverseau, Co-Founder, Managing Director and Chief Strategist at Smart Panda Labs, to challenge one of marketing's biggest blind spots.

Most companies obsess over the click—the ad creative, the targeting, the cost per acquisition. But what happens after the click is often where deals are actually won or lost.

Drawing on his experience working with global brands like Southwest Airlines, NBCUniversal, The Walt Disney Company, and Marriott International, Shamir explains why the post-click experience is the most overlooked driver of revenue in modern marketing.

This conversation explores the evolving role of marketers, why marketing and sales alignment still breaks down, and how understanding human behavior and buyer psychology can dramatically improve lead quality and long-term customer value.

According to Shamir, the future of marketing belongs to professionals who can connect creative storytelling, technical systems, and customer psychology.

In a world where automation and AI tools are expanding rapidly, the marketers who thrive will be those who can:

• Ask smarter questions
  
  

• Understand the full customer journey
  
  

• Translate insights between technical teams, marketing leaders, and sales organizations
  
  

Because at the end of the day, marketing isn't just about traffic.

It's about trust, clarity, and action.

Listen here: