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Ever found yourself thinking, “How am I meant to stay calm when everyone else is losing it?” In this fourth episode of our Thriving Workplace Cultures mini-series, we explore how to stay professional and compassionate; even when others aren’t.

From gossip and eye-rolling to stress-fuelled reactions and toxic tension, we look beneath the behaviour to uncover what’s really going on. Fear, insecurity, and burnout often sit at the heart of unhelpful behaviour, and recognising that can help us respond with empathy rather than reactivity.

We unpack practical strategies to handle these situations with confidence and care: how to set clear boundaries, use emotionally intelligent language, and adapt communication for different personalities, whether you’re dealing with fiery, fast-paced colleagues or quiet, detail-focused ones. We also explore the concept of compassionate engagement (caring personally while challenging directly) and why managing yourself first is the most powerful way to change the tone around you.

Listen if you want to:

• Stay calm, confident and professional under pressure
• Learn simple phrases to de-escalate tension and protect your boundaries
• Understand what drives toxic behaviour — and how to respond without getting drawn in

Try this this week:
When faced with difficult behaviour, take a breath and ask yourself, “What’s this really about — and what energy do I want to bring to it?” Because professionalism isn’t about perfection; it’s about self-management in the moments that matter most.

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In the third episode of our Thriving Workplace Cultures mini-series, we explore how setting and keeping good boundaries isn’t just self-care ; it enables the overall culture to thrive. We explore how to protect your energy, manage pressure, and model healthy balance at work: raising self-awareness to the risk of self-sacrifice in a ‘take’ culture.

We look at what it means to be your own Chief Energy Officer, how to protect your “pleasure oasis” amid hybrid chaos, and why proactive boundary-setting helps teams perform better, not less. We share real-world phrases for saying no without guilt, practical ways to plan ahead for busy periods, and the mindset shifts that turn exhaustion into empowerment. So that precious moments of downtime do not become like a mirage where you melt in a haze of admin catch up!

Listen if you’re:

• Feeling stretched too thin or “always on”
• Leading others and want to model sustainable performance
• Ready to turn healthy boundaries into a shared team habit

Try this this week:
Pick one of the boundary-setting phrases that feels natural to you — and use it once. You’re not just protecting your time; you’re showing others how to thrive too.

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In this second episode of our 5-part focus exploring Thriving Workplace Cultures, we take a look at the dark side of working in an organisation- what do to when things turn bad. Trust and fairness are key foundations - the give and the get

Notice, Choose and Act

you are not alone, an organisation is bigger than the individual so keep your boundary lines clear in your head in terms of appropriate levels of accountability and responsibility

We share our new PEACE approach for calmer, more productive conversations and interactions: Purpose, Explain, Accept, Collaborate and Engage:

Purpose - keep eyes on the future win from the interaction - the why

Explain - your thinking so people see your reasoning - the context

Accept - that it is ok for others to hold different, passionate views - we are not AI

Collaborate - drop the ego to compete and work sideways on - teamwork

Engage - keep the dialogue open and respect through listening - rapport