In this episode I’m joined by HR copywriter Katie Murray to explore the role communication plays in redundancy processes and why the way people experience those conversations matters just as much as the process itself.

Drawing on more than 20 years in HR, Katie shares honest reflections from supporting redundancy programmes, including the moments where communication built trust and the moments where it broke down. We talk about preparing line managers for difficult conversations, avoiding the “tick-box” approach, and why silence and unclear messaging can make an already difficult situation harder for employees.

We also discuss how organisations can communicate with empathy while still managing a legally compliant process, the importance of flexibility during consultation, and how outplacement support can help people feel informed and supported about what comes next.

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