AI governance is often treated as an afterthought.

Something to tidy up later, once the tools are live and the excitement has died down.

In this episode of Scaling With AI, Alex Bacon is joined by Dr Ben Thompson, AI governance and compliance expert, to unpack what responsible AI adoption actually looks like in the real world.

Drawing on his background in education leadership, data protection and AI regulation, Ben explains why governance and data security needs to start before any tools are rolled out, not after. They explore the growing risk of shadow AI, where employees quietly use tools like ChatGPT, note takers and browser plugins outside any policy or control, and why this creates serious blind spots for leaders who may think everyone is happy using Microsoft Copilot.

The conversation also breaks down the EU AI Act in plain English, why UK businesses cannot ignore it, and how a simple risk based approach can give teams confidence rather than slowing them down.

From one page AI policies to cultural trust, training and leadership responsibility, this episode cuts through fear and complexity.If you are a founder, operator or senior leader trying to scale AI without losing control, this is a practical, grounded listen.

Most AI conversations are about speed, automation, or replacing people. Paul Green takes a very different view.In this episode of Scaling With AI, Alex Bacon sits down with Paul Green, MSP marketing expert and founder of MSP Marketing Edge, to explore the reality of AI adoption. One where AI acts as a high-quality assistant, not a shortcut or a substitute for human judgement.

Paul shares how his business produces hundreds of pieces of marketing content every month, why humans still sit at the centre of that work, and how tools like ChatGPT are used to improve quality, consistency, and decision-making rather than churn out more content for the sake of it.

The conversation digs into why systems matter more than shiny AI tools, what many MSPs are getting wrong about AI adoption, and how fear around data, security, and rapid change is slowing progress. Paul also shares a compelling example of an MSP using internal AI to spot patterns, reduce churn, and make better strategic decisions, pointing to how AI-led advisory services could evolve.

A practical episode for founders and operators exploring real AI use cases, with clear lessons for MSPs who want to move past hype and help clients use AI to think better, not just faster.

AI is everywhere in sales right now. But if your sellers are using it wrong they risk doing more harm than good.

In this episode of Scaling With AI, Alex Bacon is joined by sales coach Gavin Kowalski, founder of Method Engine, to unpack what effective AI use in B2B sales actually looks like in practice.

Drawing on his work with MSPs, cloud and technology sales teams, Gavin shares where AI is helping sellers move faster, where it creates lazy output, and why strategy matters far more than tools. They explore how top performing sales reps use AI for account research, note taking, proposals, and coaching without producing generic copy that fails the sniff test. The conversation also tackles the reality behind SDR automation, why leadership is often the blocker to better adoption, and how sales teams can turn their own data into a real advantage. This is a grounded, honest discussion about blending AI with human judgement, learning through play, and sharpening core skills like copywriting rather than outsourcing thinking. If you lead a sales team, coach sellers, or want to scale revenue with AI without losing credibility, this episode is for you.