『Scale Tales』のカバーアート

Scale Tales

Scale Tales

著者： Alicia Butler Pierre
無料で聴く

Scale Tales is a weekly business storytelling podcast. Join us as entrepreneurs, experts, and executives share entertaining accounts of their extraordinary moments at work while revealing how they did it. These true stories will take you on a journey from the conception of an idea to its growth and transformation into something seemingly impossible. Our interviews go beyond the typical Q&A format, providing both inspiration and practical tips to help you achieve similar success in your business or career. With a focus on operations, each episode ends with a summary of key lessons and resources to help you replicate these results. Whether you're an ambitious founder or a leader in a fast-growing organization, this show is for you if you're looking for actionable strategies to scale the operations of your business, service, product line, or team despite your busy schedule.2024 マネジメント・リーダーシップ リーダーシップ 経済学
エピソード
  • Ep. 54: How Berthine Crèvecoeur West Leverages Names as a Strategic Tool to Scale Influence

    Ep. 54: How Berthine Crèvecoeur West Leverages Names as a Strategic Tool to Scale Influence
    2026/06/29
    Say My Name, Say My Name...What if something as simple as your name could unlock influence, opportunity, and revenue? This scale tale features Berthine Crèvecoeur West, the CEO of Westbridge Strategy Group. She reveals how a deeply personal challenge became the foundation for a powerful business strategy that propelled her to the TEDx stage – and it all started with her name. In this episode, you'll learn: Why correctly pronouncing names can directly impact trust, credibility, and business outcomes for your projects,How to turn personal experiences into scalable, strategic advantages to boost your career,Practical ways to build a strong executive brand that attracts opportunities, and much more! And just when you think you've heard it all, Berthine hints at the deeper systems and processes behind her 17-year success as a business owner and master strategist. ⭐⭐⭐⭐⭐ Enjoyed the episode? Leave us a five‑star review! Don't forget – we are an Authorized Training Partner with PMI so you can earn continuous education credits from our podcast episodes and access exclusive bonus content by listening through Poddy Train - our podcast learning portal. Start your free 30‑day trial today. https://pdu.eqbsystems.com/pdu-landing-page
    続きを読む 一部表示
    41 分
  • Ep. 53: How Austin MacDonald Earned a Starbucks Golden Apron for Exceptional Customer Service, Part 2

    Ep. 53: How Austin MacDonald Earned a Starbucks Golden Apron for Exceptional Customer Service, Part 2
    2026/04/19
    34 分
  • Ep. 52: How Austin MacDonald Earned a Starbucks Golden Apron for Exceptional Customer Service, Part 1

    Ep. 52: How Austin MacDonald Earned a Starbucks Golden Apron for Exceptional Customer Service, Part 1
    2026/04/02

    What does it really take to deliver exceptional customer service at scale and earn one of Starbucks' highest honors in the process? In Part 1 of this two‑part conversation, you'll meet Austin MacDonald, a Starbucks store manager whose approach to leadership, community, and customer connection earned him the coveted Golden Apron, a distinction held by only a handful of managers worldwide.

    In this episode, you'll learn:

    • How Starbucks builds community through five intentional customer connection points,
    • Why starting everyone at the front line fuels stronger leadership and consistency, and
    • How coaching, visibility, and culture drive loyalty from both customers and teams.

    But this is just the beginning. Austin also hints at the interview tactics and training philosophies that power Starbucks' success - topics we'll dive deeper into in Part 2. Subscribe so you won't miss it!

    ⭐⭐⭐⭐⭐ Enjoyed the episode? Leave us a five‑star review!

    And don't forget – we are an Authorized Training Partner with PMI so you can earn continuous education credits from our podcast episodes and access exclusive bonus content by listening through Poddy Train - our podcast learning portal.

    Start your free 30‑day trial today. https://pdu.eqbsystems.com/pdu-landing-page
    続きを読む 一部表示
    32 分
adbl_web_anon_alc_button_suppression_t1
まだレビューはありません