In this week’s episode of Better Business, Better Life, host Debra Chantry-Taylor chats with Sarah Thomas, an email marketing automation expert who reveals how smart, personalised emails can outperform social media and transform customer relationships.

Sarah shares her journey from managing data systems at Debenhams to helping businesses craft meaningful automations, from welcome sequences to post-purchase follow-ups and re-engagement campaigns. She explains why success isn’t about list size, but about clean data, segmentation, and connection.

Listeners will learn how to audit their customer journeys, implement high-performing automations, and focus on metrics that truly drive conversions. With open rates up to 40%, compared to social media’s 3%, Sarah proves that email remains the most powerful tool for turning subscribers into loyal customers.

If you’re ready to ditch generic blasts and start building relationships that convert, this episode is your step-by-step guide.

CONNECT WITH DEBRA:        
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►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: ⁠debra@businessaction.com.au ⁠

►See how she can help you: https://businessaction.co.nz/

►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/
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GUEST DETAILS:

► Sarah Thomas – LinkedIn: https://www.linkedin.com/in/sarah-thomas-9417493a/

► Tierra Marketing Co. Website: https://www.tierramarketingco.com/

► Free Resources:

• Media Kit: https://media-kit-sarah-tierra-marketing-co.tiiny.site/

• Email Growth Blueprint: https://www.tierramarketingco.com/email-growth-blueprint

Episode 244 Chapters:  

00:00 – Introduction and Background

01:36 – Early Career and Email Marketing

04:18 – Challenges and Importance of Data

05:30 – Customer Life Cycle and Email Automation

11:44 – Mapping the Customer Journey

13:24 – A/B Testing and Metrics

32:32 – Case Studies and Real-World Examples

32:57 – Practical Tips and Tools

33:10 – Final Thoughts and Resources