Mark Francis speaks with Lycia Lobo, Chief Operating Officer at the Design Museum, about building a high growth cultural organisation through people first leadership, strong operations, and long term vision.

In this conversation, Lycia Lobo shares how the Design Museum balances daily operations with strategic growth, how teams stay aligned across multiple functions, and how leadership, rhythm, and collaboration shape the visitor experience.

She also discusses the museum’s evolving exhibitions, commercial transformation, digital development, and the importance of trustees, volunteers, and cross functional teams in driving sustainable impact.

Mark Francis and Lycia Lobo explore how the Design Museum continues to grow as a global hub for design, while staying focused on culture, community, and future focused innovation.

Chief Operating Officer
the Design Museum

Connect with Lycia Lobo on LinkedIn: https://www.linkedin.com/in/lycia-lobo-67a2272b/?originalSubdomain=uk

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– Mark and the Who's Your Captain podcast team

Connect with Mark Francis on LinkedIn: https://www.linkedin.com/in/mark-francis-78b3061/
Visit The Uspire Partnership website here: https://theuspirepartnership.com
Preview Mark's book here: https://www.book2look.com/book/5PLGQaM16K

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Hosted by Mark Francis, founder of The Uspire Partnership and former senior leader at Burberry and Tesco, this podcast provokes fresh thinking, energises purpose, and transforms how leaders perform. With over 25 years of experience in learning and development, organisational change, and executive coaching, Mark brings deep insight to every conversation. He's worked across retail, FMCG, logistics, and professional services, helping leaders and organisations unlock potential and drive meaningful transformation. Whether you're building a business, leading a team, or navigating your own path, you'll discover practical wisdom and inspiration from those who know what it takes to steer the ship.

If you're a business leader, entrepreneur, or professional looking to elevate your leadership, find inspiration from great mentors, or understand what drives transformational performance, this podcast will give you the insights and energy to chart your own course with confidence.