In this episode of Profit, Grow, Exit, Abigail Walsh sits down with Juan Soto, President and Microsoft Access Guru at IT IMPACT INC, to explore how artificial intelligence is transforming MSPs, service businesses, and the future of work.
With more than three decades of business experience, Juan shares how AI is already driving massive productivity gains, changing the role of developers, and creating new opportunities for MSP owners who are ready to adapt. He also explains the biggest mistakes companies make when adopting AI and how to implement it securely.
From sales growth to team efficiency, this conversation is packed with practical insights for MSP leaders and business owners who want to stay ahead of the curve.
What You’ll Learn in This Episode:
How AI is increasing productivity for service businesses
Why MSPs need to talk to clients about AI now
The biggest security mistakes companies make with AI tools
How AI can help businesses grow without layoffs
Why developers and programmers may evolve faster than expected
How EOS helps founders move from operator to visionary
Lessons from building a global team across four continents
Why sales skills are still critical in a tech driven world
If you run an MSP or technology business, this episode will help you understand how AI can become a growth tool instead of a threat.
Subscribe for more MSP growth, leadership, sales, and exit strategies.

Connect with Juan Soto on Linkedin - https://www.linkedin.com/in/juansoto/
#AIforMSPs #MSPBusiness #ArtificialIntelligence #ManagedServices #BusinessGrowth #EOS #ITIMPACTINC #ProfitGrowExit

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– Abi and the Profit. Grow. Exit. podcast team

Connect with Abi Walsh on LinkedIn: https://www.linkedin.com/in/abiwalsh/
Visit the Encore Strategic website here: encorestrategic.io

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Profit. Grow. Exit. is the podcast for MSP owners who are ready to stop being the best technician in their business and start being the best operator. Hosted by Abi Walsh of Encore Strategic, each episode delivers straight-talking insight on building a profitable, scalable, and sellable managed service business — from knowing your numbers to building the team that lets you step back. Most MSP owners built a high-paying job, not a company — and it doesn't have to stay that way. If you're stuck at a plateau, unsure of your exit path, or ready to run your business like a real business, this podcast is for you.