S1E5 - Experience – The Feel of Work (And Why It Fuels Results)
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S1E5 - Experience – The Feel of Work (And Why It Fuels Results)
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People don’t work for companies – they work for experiences. In this episode of Leadership Matters, Glenn Price and Terry Reynolds explore why execution lives or dies on how it feels to work in your organisation, not just on the quality of your strategy deck.
They unpack the tight link between leader behaviour, employee experience and customer experience, why “talent magnets” feel different the moment you walk in, and how purpose, autonomy and everyday leadership moments shape whether people give you compliance… or commitment. You’ll hear practical ideas for auditing your own leadership shadow, engineering moments that matter, and tuning into the energy in the room – not just the engagement survey scores.
If your culture talks customer first but treats employee experience as an afterthought, this episode will sting (in a good way).