On this episode of …and Here's How, we start with a surprising Autumn-season question: Are robot caregivers rewiring our empathy? Inspired by the new Frankenstein film and real research on AI in eldercare, the team explores what happens when we outsource the human parts of our work, and why compassion still needs to stay "in the loop."

From there, we turn to a listener voicemail from Mike, a home services business owner who's busy, booked, and still unsure if the work he's doing is actually profitable. His question sparks a lively breakdown of profit blind spots and the hidden ways businesses leak time, energy, and margins.

JD challenges the idea that Mike's issue is "strategic" at all, suggesting that he may simply be pulling the wrong levers at the wrong level. Before reinventing the business, he may just need to switch his switches and get back to the basics that actually move the needle.

Marina and Pete take the human angle, revealing how team wellness, customer energy, and friction in the day-to-day play a much bigger role in profitability than most owners realize.

If you've ever felt stuck, busy, or "webbed up" by work that should be paying off more than it does, this episode will help you see both the systems and the humans behind your results — and where a few small switches might make a very big difference.