Host Maya Singh is joined by brand reputation strategist Ravi Sharma to discuss how online reviews, customer feedback, and public perception directly impact trust, conversions, and long-term success. They also talk about how using a CRM for reputation management helps businesses monitor reviews, respond faster, track customer sentiment, and build a consistent brand image across multiple platforms.

Whether you’re a small business owner, founder, or marketing professional, this episode breaks down practical strategies to protect your reputation, turn feedback into opportunities, and stay ahead of competitors.

Tune in to learn how the right CRM for reputation management can transform your online presence into a powerful business asset.

In this episode, host Sarah Donovan talks with customer experience strategist Michael Grant about how the Missed Call Text Back feature is changing the way businesses communicate with customers. They explain why instant acknowledgment matters, how missed calls directly impact sales, and why automated follow-up messages help recover leads that would otherwise be lost.

Listeners will learn how this simple tool improves customer trust, boosts engagement, and increases conversion rates—while running in the background 24/7. Whether you manage a small business, a busy service company, or a growing sales team, this episode breaks down the practical benefits of using Missed Call Text Back to stay connected and responsive.

In this episode of Business Tech Unlocked, host Sarah Donovan sits down with CRM implementation expert Michael Grant to uncover what truly makes an “all-in-one CRM Software” effective in real business environments.

They break down why so many CRMs fail, the features that actually matter, and how to choose a platform your team will actually use. Whether you’re overwhelmed by too many tools, stuck with a CRM no one wants to adopt, or considering a migration, this conversation offers practical, honest guidance.

From must-have features to real-world CRM recommendations, this episode is packed with insights that help businesses simplify operations, improve follow-ups, and streamline sales and marketing in one system.

Perfect for business owners, agencies, and teams looking to finally take control of their customer and workflow management.