Rethinking Learning in the AI Era: How OpenSesame is Balancing AI with Human Judgment
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Rethinking Learning in the AI Era: How OpenSesame is Balancing AI with Human Judgment
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In this episode of 600 Seconds in HR Tech, Dani Johnson talks with Josh Blank, President of OpenSesame, to discuss how AI is reshaping corporate learning, why human judgment still matters, and how OpenSesame is approaching product innovation in an era of rapid technological change.
The conversation explores how AI is reducing the cost of experimentation, why content curation remains a strategic differentiator, and how learning providers can use AI to enhance (rather than replace) the expertise of L&D professionals. Josh also shares how OpenSesame's innovation lab is helping the company rapidly test ideas while staying focused on solving real customer problems.
QUESTIONS ANSWERED
How is AI changing the way HR technology companies build products?
Josh explains that AI has dramatically reduced the time and cost required to test new ideas. What once required large teams and months of development can now be prototyped in weeks, allowing HR technology companies to innovate much faster while remaining customer-focused.
Why is human judgment still essential in learning and development?
While AI can improve recommendations and automate many tasks, Josh argues that organizations still need human expertise to curate learning experiences and make nuanced decisions. AI should support professionals instead of replacing crucial judgment and curation.
How is OpenSesame approaching AI differently?
Rather than adding AI everywhere, OpenSesame is taking a measured approach by introducing AI where it creates genuine value. Through its innovation lab, the company is experimenting quickly while ensuring that human decision-making remains central to the learning experience.
TIMESTAMPS
00:00 – Introduction to OpenSesame and Josh Blank
00:45 – Building companies before and after AI
02:10 – How does AI lower the cost of experimentation?
04:35 – Solving customer problems instead of chasing technology 06:20 – AI's role in learning content and curation
09:10 – Does human judgement still matter in L&D?
11:30 – OpenSesame's innovation lab and rapid product development 13:10 – Dani's Reflection
RESOURCES & LINKS
Learn More About OpenSesame
- OpenSesame Official Website: https://www.opensesame.com/
- Josh Blank on LinkedIn: https://www.linkedin.com/in/joshuablank/
Connect with RedThread Research
- RedThread Research Official Website: https://redthreadresearch.com/
- RedThread Research on LinkedIn: https://www.linkedin.com/company/redthread-research/
- Dani Johnson on LinkedIn: https://www.linkedin.com/in/dani-johnson/
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