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Rethinking Complex Needs: 10 Things to Do Differently from Dr. Brent Hayward

Rethinking Complex Needs: 10 Things to Do Differently from Dr. Brent Hayward

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 In this episode, Jenn is joined by Dr Brent Hayward, a registered nurse and senior lecturer at Monash University with over two decades of experience across disability, mental health, and policy sectors. Brent shares a compelling reflection on his 20-year journey, highlighting the systemic barriers, evolving practices, and persistent challenges in providing effective support for individuals with disabilities and complex needs. Drawing on his keynote from the Complex Needs Conference, Brent outlines the “Top 10 Things to Do Differently”, offering a powerful critique of current service delivery models and a roadmap for meaningful change.
The conversation dives into why reflective practice alone isn’t enough without coaching, the pitfalls of the “train and hope” approach to workforce development, and the dangers of relying on under-qualified staff for high-risk support. Brent challenges the over-reliance on medical practitioners and assessment referrals, advocating instead for person-centred, evidence-informed approaches that empower support workers and practitioners alike. This episode is a must-listen for anyone looking to strengthen their practical impact, navigate systemic inertia, and rethink how we work together to foster true inclusion and quality of life.
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