In this episode, we delve into the crucial topic of retaining talent and employee engagement in the nonprofit sector. Our guest is Michael Osso, CEO of the Crohn's and Colitis Foundation, shares his insights and experiences in implementing effective strategies to address these challenges. He discusses the impact of the pandemic, the concept of the "great resignation," and the importance of being intentional about employee care. Michael also highlights various tactics and initiatives his organization has undertaken to boost retention and create a positive work environment.

Episode Highlights:

• The great reshuffle and the quiet quitting phenomenon in the aftermath of the pandemic.

• Retaining talent as a pressing issue among nonprofit CEOs.

• The need for intentional efforts to improve employee experience and morale.

• The realization that previous leadership practices were insufficient for employee retention.

• Creating a comprehensive strategy to engage employees, enhance professional development, and improve retention.

• Specific tactics implemented by the Crohn's and Colitis Foundation: transparent career pathing, merit increases, bonus programs, mentoring programs, career development learning systems, additional vacation days, extra holidays, and a no-meetings Friday afternoon policy.

• Conducting an annual anonymous employee engagement survey to gather feedback and address concerns.

• Implementing monthly town hall meetings to provide a platform for open dialogue and questions.

• Michael's personal approach to demonstrating dedication to retention and gratitude.

• Lunchtime chats as an opportunity for the CEO to connect with employees outside of the headquarters.

• The importance of fostering dialogue and learning from employees across the organization.

• Advice for new executive directors or CEOs in leading their management teams: insinuate oneself into conversations outside of the job role, gain exposure to different areas of nonprofit business, and have consistent enterprise-wide conversations with the senior team.

• The value of not feeling obligated to have all the answers as a leader but trusting subject matter experts in the team.

• Employee retention and the troubling trend of declining nonprofit support in the country as key concerns.

Retaining talent and promoting employee engagement are critical challenges faced by nonprofit organizations. Through intentional efforts and comprehensive strategies, leaders can create a positive work environment and foster a sense of loyalty among employees. This episode emphasized the importance of employee care, open dialogue, and leveraging the expertise of subject matter experts in addressing these challenges. By taking these steps, nonprofit leaders can ensure their organizations thrive and make a lasting impact on their mission.