Redefine How to Capture the Patient Voice - with Alan Dubovsky
カートのアイテムが多すぎます
カートに追加できませんでした。
ウィッシュリストに追加できませんでした。
ほしい物リストの削除に失敗しました。
ポッドキャストのフォローに失敗しました
ポッドキャストのフォロー解除に失敗しました
Redefine How to Capture the Patient Voice - with Alan Dubovsky
-
ナレーター：
-
著者：
概要
Listening. It's a basic building block to effective customer experience and, ultimately satisfaction. It is also a consistent message we are hearing on this show. Ironically, in the one industry where listening is the most impactful aspect of customer experience, health care, it may be happening the least. Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai in Los Angeles, has embraced this ethos of listening. Alan shares insights on redefining the meaning of listening to patients, why executives making rounds in the field impacts patient experience, the importance of adding unstructured feedback, and how intentionally designing a future patience experience, instead of simply reacting what has happened in the past, is a winning strategy.
See omnystudio.com/listener for privacy information.