Recognition vs Appreciation: Why Your Star Employee Might Quit (with JC Hite)
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Recognition vs Appreciation: Why Your Star Employee Might Quit (with JC Hite)
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What if your top performer is quietly doing the math on when to leave, even while you're celebrating her as Employee of the Year?
This week I sit down with JC Hite, co-owner of Appreciation at Work, fresh off a workshop with one of the fastest-growing therapy clinics in Arkansas. JC breaks down the framework that compounds appreciation — knowing, appreciating, and serving — and tells the story of an award-winning employee who nearly quit because her company confused recognition vs appreciation.
We dig into the six-week rule for staying connected to your team, the five levels of service that separate forgettable interactions from unforgettable ones, and the Gallup data behind it all: 23% higher profitability, 78% lower absenteeism, and 70% more employees who say they're genuinely thriving.
If you've ever wondered whether your culture efforts are actually landing, this conversation will change how you look at every touchpoint with your team.
Interested in more training like this, where you can earn SHRM and HRCI continuing education credit? Check out the Appreciation at Work® HR Professional Membership at https://hr.joinaaw.com/.