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Episode summary:

In this episode of the Inside Commerce podcast, Paul Rogers speaks with Matt Parkinson from Gene about the evolution of Magento and Adobe.

They explore the dangers of platform tribalism, and discuss the current state of the platform ecosystem, the challenges and opportunities facing businesses in the ecommerce space. They cover the aggressive competition among platforms, the flexibility of Magento, and the implications of Adobe's SaaS strategy.

Additionally, they explore the role of Hyva in revitalising the Magento community and enhancing innovation. Paul and Matt Parkinson also discuss the evolving landscape of ecommerce, focusing on Adobe and Shopify.

Key takeaways:

• The platform ecosystem has become aggressive and tribal, with strong opinions on various platforms.

• Magento aims to serve a wide range of businesses, from small startups to large enterprises.
• Adobe's SaaS strategy addresses known issues with Magento, such as total cost of ownership.
• The app builder offers a low-code solution for integrating third-party technologies.
• Adobe Commerce Optimizer provides a pathway to full SaaS for existing Magento users.
• Hyva front-end has revitalised the Magento community and enhanced innovation.

• Community advocacy plays a crucial role in product development.
• The future of Adobe and Magento is leaning towards enterprise and B2B markets.
• Shopify's ease of use contrasts with the complexity of B2B solutions.
• Bluefinch aims to streamline the patching and upgrading process for merchants.
• ShopThru seeks to revolutionize ecommerce by embedding checkout experiences.

• The future of ecommerce will likely involve more AI and agentic commerce.

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Summary:

In this episode ecommerce podcast, Paul Rogers speaks with ThruDark founder Louis Tinsley , who shares his unique journey from special forces to ecommerce entrepreneurship.

Louis discusses the challenges and successes of building a brand in the outdoor industry, the importance of leveraging relationships, and the strategic decisions that have shaped ThruDark's growth.

He emphasises the significance of team dynamics, investment, and the lessons learned along the way, while also looking ahead to future goals and international expansion.

Key takeaways:

• Louis spent years in the Royal Marines and special forces.
• The idea for ThruDark stemmed from a passion for outdoor equipment and product design.
• Initial challenges included navigating the transition from military life to entrepreneurship.
• Social media played a crucial role in building brand awareness and reaching audiences.
• Leveraging relationships with high-profile individuals helped ThruDark gain traction.
• Hiring key individuals was essential for scaling the business effectively.
• Investment from the Clark Group accelerated ThruDark's growth and provided valuable guidance.
• Bringing in a CEO was a strategic move to professionalise the business.
• International expansion is a focus, with a growing presence in the US and Canada.
• Reflecting on achievements is important for maintaining motivation and setting future goals.

In this ecommerce podcast, Tash Grossman, founder and CEO of Slip, discusses the transformation of shopping receipts into valuable engagement tools for retailers. She shares her journey from management consulting to founding Slip, emphasising the importance of learning from mistakes and the challenges of integrating technology in retail. Tash highlights the significance of digital receipts in enhancing customer experience, loyalty programs, and the potential for subscription services. The conversation also touches on overcoming barriers in retail technology and the future of retail media.Key takeaways:1. Digital receipts can enhance post-purchase engagement.2. Retailers should prioritise the value of receipts.3. Customer acquisition costs are rising, making retention crucial.4. Opt-in rates can be significantly increased with self-service data entry.5. Loyalty programs can be enriched through personalised digital receipts.6. Subscriptions via digital receipts present a new revenue opportunity for retailers.7. Retail media can be monetised through digital receipts.8. Integration with existing systems can be quick and efficient.