What defines great hospitality today?

Is it design… service… or something deeper?

In this episode of Travel Talk, Edward R. Leos sits down with Abigail Tan, CEO of St. Giles Hotels, to explore how modern hospitality is evolving beyond transactions—and into something far more meaningful.

From growing up immersed in hotel development to leading an international brand, Abigail shares a perspective shaped by experience, culture, and a deep belief in the power of hospitality to impact lives.

But this conversation goes further.

It dives into purpose-driven hospitality, where hotels aren’t just places to stay—they become platforms for transformation, opportunity, and human connection.

Inside this episode:

• How hospitality shapes experiences that guests never forget
• Why culture and leadership define the future of hotel brands
• The story behind Hotels with Hearts—and how hospitality can create real-world impact
• Why the best travel experiences are about who you’re with, not where you go
• The evolving role of hotels as ecosystems for learning, growth, and community

At a time when the industry is focused on upgrades and aesthetics, this conversation reframes the question:

What does it actually mean to create a meaningful guest experience?

Because the future of hospitality won’t be defined by what guests see…

…but by what they feel—and what stays with them long after they leave.

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