This episode of The Retail Tea Break was recorded at the fabulous press event for this year's Retail Technology Show. It brings together three powerhouse voices from across retail technology and digital transformation:

• Meriel Neighbour, Director of Technology at River Island
• Will Lockie, Global Digital Director at Noble Panacea
• Ana Machado da Silva, VP Digital Product at Pentland Brands
• Matt Bradley, Event Director at Retail Technology Show

From large-scale transformation journeys to the reality of MACH architecture, evolving loyalty strategies and aligning tech with brand and people, this is a grounded, insight-rich conversation on what actually drives success in modern retail.

If you're navigating legacy systems, AI hype, or digital change fatigue this one’s essential listening.

• Transformation is holistic, not just tech
• MACH enables speed, agility, and seamless journeys
• Loyalty must move from discounts to relationships
• Tech should be invisible but powerful
• Legacy systems fail when they limit customer experience
• People, not platforms determine transformation success

You can hear more from today’s guests and episode sponsor SmartGifty at Retail Technology Show!

Retail Technology Show: 22–23 April, London ExCeL

Registration link: Retail Technology Show - Feel the Beat of Retail here

This episode is brought to you by SmartGifty, the modular digital platform connecting gift cards, loyalty and data into one experience layer. It is used by destinations, shopping centres and retail chains to personalise customer journeys, gain behavioural insight and treat customers as guests rather than transactions. Check out www.smartgifty.com Founder Jurij Triller will be at Retail Technology Show, connect with him Jurij Triller | LinkedIn and arrange your meeting today!