Performance Conversations: Making Conversations Count
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Performance Conversations: Making Conversations Count
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In episode 2 of the manager series, Gwen and Will focus on the evolution of the performance management process, and the reasons why the process can feel like a “tick-in-the-box” exercise.
They talk about how managers need to focus on what’s most important, the conversation, and the ingredients of an effective performance conversation, including career expectations and development.
They look at why avoiding having these conversations can be perceived by employees as a lack of caring, and why saying nothing can create a gap that gets filled with assumptions, rumours or misunderstandings.
Lastly, they explore how regular informal performance conversations mitigate the impact of challenging ratings discussions by managing employee expectations.