エピソード

  • Canadian Spa Icons Celine Tadrissi, and Elena Zinchenko: How Spas Thrive through Constant Innovation

    Canadian Spa Icons Celine Tadrissi, and Elena Zinchenko: How Spas Thrive through Constant Innovation
    2021/12/16
    In this episode we sit down with two of Canada’s leading entrepreneurs in the spa industry and take a close look a how each of them responded to the COVID-19 lockdowns, discovered new ways to innovate, and emerge from the worst of the pandemic lockdowns ultimately stronger than they were pre-lockdown. Today’s Guests: Celine Tadrissi,...
    続きを読む 一部表示
    42 分
  • Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa

    Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa
    2021/07/21
    Few would argue that the luxury spa industry requires among the highest standards of guest experience in the world, in which every detail is (or should be) designed not just to please you, or relax you, but to transform you into your better self.  Our guest today, Jean-Guy de Gabriac, is one of the world’s...
    続きを読む 一部表示
    51 分
  • Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event

    Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event
    2021/07/07
    Super glad to be back with you!  I took some time away from the podcast during this pandemic. And now that I’m back and this is going to be a GREAT show for you! Now that COVID is becoming part of our history, things are OPENING UP!  We have the pandemic on the run!  People...
    続きを読む 一部表示
    35 分
  • The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor

    The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor
    2020/12/08
    SHOW NOTES Traditional retail has been on a slow, but steady decline for probably the last decade.  So much so that retailers were getting super creative to find a way to bring you into the store.  In-store mini concerts, dining options like great coffee shops or pop-up kitchens, were becoming a trend in some of...
    続きを読む 一部表示
    30 分
  • Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels

    Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels
    2020/11/24
    SHOW NOTES Let’s say you ran a business.  I’m not going to tell you what kind of business.  I’m going to let you guess.In this business, your customers spend a lot of time, and consideration choosing which of your products they’re going to buy from you.  Often they select only the components, and leave you...
    続きを読む 一部表示
    1分未満
  • Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience

    Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience
    2020/07/22
    SHOW NOTES About Today’s Episode What would it take for you to go to a brick and mortar, say clothing store.  Would you browse through the clothes on the hangars?  Would you try stuff on?  Stuff that other people might have tried on?  And what would THAT be like?  In a small change room that...
    続きを読む 一部表示
    1分未満
  • Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19

    Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19
    2020/04/22
    SHOW NOTES Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of Boost.ai (one of Norway’s leading Natural Language Processing AI companies, and Ramtin Matin, Lead Technological Strategist at SpareBank 1 SR-Bank, one of Norway’s oldest, and most respected, financial institutions. Specifically in today’s episode we cover: The crucial role Boost.ai has...
    続きを読む 一部表示
    1分未満
  • Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better

    Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better
    2019/10/02
    SHOW NOTES Today’s guest is Raymond Reddy, co-founder and CEO of the highly successful Ritual – which enables social ordering from restaurants in major cities across North America, The UK, and Australia. In this wide-ranging conversation, we talk about: a) How digital in traditionally non-digital industries, like food pick-up and delivery, can have a transformative...
    続きを読む 一部表示
    1分未満