Most people think pet waste removal is a side hustle. Erica Krupin built a real business around it.

In this episode, John Wilson sits down with Erica Krupin, founder of Kroopin's Poopin' Scoopin', to break down the surprisingly scalable world of pet waste removal. From starting with a bucket, rake, and a 2007 Chevy Cobalt to building a recurring-revenue service business with hundreds of customers, Erica shares the hard lessons behind growth, leadership, hiring, marketing, and surviving a year that nearly put her out of business.

They dive into customer acquisition, churn, pricing, recurring revenue, sales systems, and why answering the phone may be the highest ROI activity in your company. Along the way, they uncover lessons that apply far beyond poop scooping—from financial discipline and resilience to building systems that can scale.

What you'll learn:
→ How Erica built a pet waste removal company from a side hustle into a six-figure business
→ Why 2024 nearly broke the business—and what fueled the comeback
→ The economics of recurring revenue in the poop scooping industry
→ How spring rush can double a company's size in just a few weeks
→ The hiring, training, and retention challenges of running a service business
→ Why missed phone calls were costing thousands in lost revenue

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🔗 CONNECT
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John Wilson → https://www.linkedin.com/in/johnbwilson1/

Erica Krupin → @KroopinsPoopinScoopin

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💰 SPONSORS
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📞 Sponsored by Quo — The Modern Business Phone for Service Pros

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Shout Out to FieldPulse 🚀

FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!

📅 Book your demo

💼Shoutout to Avoca AI!

Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.

🔗 Schedule a demo

Send Us Mail!

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter
• Owned and Operated

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

This week, I’m sharing the books that shaped the way I think about business and helped me scale my family’s company from $1 million to $44 million in revenue.

These are more than popular business books sitting on a shelf. Each one solved a specific problem at a critical stage of growth, from leadership and operations to hiring, sales, and scaling. In this episode, I break down the lessons that had the biggest impact on my entrepreneurial journey and explain how you can apply them to your own business.

Whether you're running a home service company, building your first team, or trying to break through your next growth ceiling, these are the books I recommend most often.

In This Episode:

• The books that changed how I lead and manage
• Frameworks that helped scale from $1M to $44M
• Lessons on hiring, delegation, and accountability
• How great operators use books to solve real business problems
• The mindset shifts every entrepreneur needs to grow

Watch this episode early on the John Wilson YouTube channel:
https://www.youtube.com/@JohnWilsonOAO

Send Us Mail!

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter
• Owned and Operated

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Most contractors think offshoring is about saving money. It's actually about creating leverage.

John Wilson and Jack Carr break down how offshore teams helped them scale faster, build better systems, and free up key leaders to focus on growth. They share exactly which roles to offshore, what to keep in-house, and the leadership lessons they've learned after managing dozens of remote team members across recruiting, dispatch, accounting, marketing, and customer service.

What you'll learn:
→ Which roles should be offshored first (and which shouldn't)
→ The judgment vs. process framework for hiring decisions
→ How offshore teams force better systems and accountability
→ Why SOPs matter more than geography
→ How to structure dispatch, CSR, recruiting, and accounting teams

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🔗 CONNECT
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John Wilson → https://www.linkedin.com/in/johnbwilson1/
Jack Carr → https://www.linkedin.com/in/jack-carr-81675995/

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💰 SPONSORS
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💸Sponsored by CFO Made Easy
Built a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.

📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers.

Shout Out to FieldPulse 🚀

FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!

📅 Book your demo

💼Shoutout to Avoca AI!

Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.
🔗 Schedule a demo

Send Us Mail!

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter
• Owned and Operated

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

We swapped 40 Ford Mavericks into our home service fleet — and the results changed the way we think about fleet management.

Most home service companies are overspending on vehicles without realizing it. A new service van can cost $50,000–$60,000 today. A Ford Maverick? Around $27,000. We now run 40 Mavericks inside a 120+ vehicle fleet — and we’ve lowered overhead, reduced accidents, improved fuel economy, and still get the job done without sacrificing operational efficiency.

In this episode, we break down:

→ Why the “you can’t run service out of a small truck” argument is outdated
→ How we use Packout systems and standardized inventory kits to maximize space
→ The sales-to-install model that makes smaller vehicles work at scale
→ The real numbers behind fleet costs, efficiency, and utilization
→ Why two Mavericks can outperform one traditional service van

🔔 Subscribe for weekly episodes on systems, acquisitions, operations, and growth strategies from real home service operators.

Send Us Mail!

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter
• Owned and Operated

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Most contractors who can't scale their home service business aren't failing — they're solving the wrong problems at the wrong time.

John Wilson sits down with FieldPulse Chief Growth Officer Daniel Eigner to break down the operational chaos that kills growth between $1M and $10M. From contractor CRM setup and price books to job costing, KPIs, and AI tools — they cover what actually moves the needle and why fundamentals beat complexity every time.

After working with hundreds of growing contractors, the pattern is clear: most businesses are "loosely functioning disasters" running on hustle instead of systems. This episode is the blueprint for fixing that.

What you'll learn:

→ Why most contractors focus on the wrong metrics

→ The foundational systems every growing business needs

→ How CRM, booking rate, and price books drive scalability

→ Why overbuilt systems slow growth — not speed it up

→ How job costing and financial visibility change your margins

→ How AI will reshape operations, reporting, and accounting

→ What breaks when your business suddenly gets "100 more" of something

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🔗 CONNECT

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John Wilson → https://www.linkedin.com/in/johnbwilson1/

Daniel Eigner → https://www.linkedin.com/in/daniel-eigner-40216632/


Fieldpulse → https://landing.fieldpulse.com/owned_and_operated

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💰SPONSORS

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💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.

👉 Book your demo

🏠 Comfort Connect helps home service contractors close more deals with flexible payment solutions and their all-inclusive Premier Program® — giving homeowners one predictable monthly payment for equipment, maintenance, repairs, and support. Learn how top contractors are increasing close rates, boosting ticket sizes, and building long-term recurring revenue.

Book a call with Comfort Connect: https://bit.ly/4wGXqSX

Send Us Mail!

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter
• Owned and Operated

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Most home service companies don’t fail because they scale too slowly — they fail because they scale too early.

In this episode, John Wilson and Jack Carr break down the biggest scaling mistakes contractors make between $2M–$5M, including second locations, new trades, over-hiring, and broken systems. They share hard-earned lessons on leadership, KPIs, operational bottlenecks, and what actually makes a business ready to scale.

If you want to grow without destroying profitability, this episode is for you.

In this episode, you’ll learn:

• Why most contractors expand too early
• The hidden costs of adding a second trade or second location
• How poor systems destroy scalability
• Why revenue alone is a misleading metric
• The KPIs every home service owner should know
  
  

Host: John Wilson https://www.linkedin.com/in/johnbwilson1/
Guest: Jack Carr https://x.com/thehvacjack

💡 Yelp — A Smarter Way to Win Leads

Google costs are up. Lead quality is down. You’re paying more for less.

Meanwhile, Yelp generated 125M+ home service leads last year—and powers results across ChatGPT, Google AI, Apple Maps, and Alexa.

Less competition. Higher intent.

👉 Book a call: https://business.yelp.com/ownedandoperated


⏱️Brought to you by The Military Veteran

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Want to see who’s out there? Book a Free Coaching session

Send Us Mail!

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter
• Owned and Operated

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Having acquired 15 businesses in plumbing, HVAC, and electrical services, John Wilson breaks down what really happens after the acquisition closes. Learn practical strategies for how to buy a business, including sourcing off-market deals, business valuation, negotiating with sellers, due diligence, and building a strong post-acquisition integration plan.

If you're interested in business acquisition, entrepreneurship, private equity, HVAC business growth, plumbing companies, electrical contractors, or scaling home service businesses, this episode gives a real-world look at buying and operating companies successfully.

More solo episodes: @JohnWilsonStudio

Send Us Mail!

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter
• Owned and Operated

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.