When Oscar Munoz stepped in as CEO of United Airlines, he didn't head for the executive suite. He headed for a Houston hangar at 2:00 AM to jump on a picnic table and listen to 500 angry aircraft mechanics.

In part two of this deep-dive conversation, Oscar reveals why he threw out the "business school rule book" to save an airline with a broken spirit. We discuss:

• The Power of the Listening Tour: Why he told Wall Street "I don't know" and went to talk to the people who handle the bags, pour the coffee, and fly the planes.
  
• The 3 Ds: How he diagnosed a culture that was disenfranchised, disillusioned, and disengaged. And what he did about it.
  
• Hiring Your Rival: The calculated risk of bringing in Scott Kirby from American Airlines and why true leaders start planning their exit on their first day.
  
• The Sara Nelson Breakthrough: How a story about a $500 check and a "Siberian" meeting room ended a five-year union stalemate in just 10 weeks.
  

Oscar concludes with a challenge for every leader: the "Common Denominator" math equation that forces each of us to take a hard look in the mirror.

Oscar's Book: Turnaround Time
https://www.amazon.com/Turnaround-Time-Uniting-Employees-Friendly/dp/0063284286

#Leadership #Culture #UnitedAirlines #CEO #Transparency #Trust #Listening #EmployeeRelations #Union #ChangeManagement #Turnaround