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Operational Intelligence

Operational Intelligence

著者： Tom Zoebelein
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今ならプレミアムプランが3カ月 月額99円

2026年5月12日まで。4か月目以降は月額1,500円で自動更新します。

概要

Operational Intelligence is a collision repair podcast built on one simple truth: every body shop does something better than everyone else. Maybe it’s culture. Maybe it’s blueprinting. Maybe it’s customer satisfaction, production flow, or something entirely unique. Whatever that “superpower” is, this show uncovers it — directly from the operators who mastered it.

Hosted by Tom Zoebelein, Operational Intelligence dives deep with one shop owner per episode to explore a single defining element of their business. Not trends. Not buzzwords. Not another round-table about the industry. Instead, Tom breaks down the real decisions, experiments, setbacks, and breakthroughs that helped these shops “crack the code” in their area of excellence — so other owners can learn exactly how to do the same.

Tom brings 15+ years of experience working with hundreds of collision centers across the country, designing solutions, studying their operations, and helping them think differently about technology, efficiency, and growth. With a lifelong passion for cars, an industrial design background, and a career built on solving real problems for real shops, Tom pulls stories out of operators that you won’t hear anywhere else.

This podcast exists for one reason:
To help collision repair owners find better ways of doing things, especially in a time when the industry is changing fast and getting harder to navigate.

If you’re a shop owner who wants to learn directly from other operators — what they tried, what failed, what worked, and how they built systems that last — this is your playbook.

One shop. One solution. How they cracked the code.
This is Operational Intelligence.

2025 Tom Zoebelein マネジメント・リーダーシップ リーダーシップ 経済学
エピソード
  • Throughput That Prints Profit - James Huard - Painters Collision Centers

    Throughput That Prints Profit - James Huard - Painters Collision Centers
    2026/04/17

    Most shops are busy. Very few are profitable.

    In this episode, James Heward breaks down the system behind high-performing collision shops that consistently outproduce their competition without adding chaos.

    This isn’t about working harder or chasing more DRPs. It’s about controlling throughput.

    James shares the exact framework he’s used across Caliber, Fix Auto, and his own $20M operation to increase revenue, reduce cycle time, and build teams that self-regulate performance.

    Inside this episode:

    • Why throughput, not car count, drives profit
    • How to categorize every repair (Cat 1 / 2 / 3)
    • How to control WIP and stop overloading your shop
    • The daily production system that keeps work moving
    • Why most shops misunderstand cycle time
    • How to turn WIP 4x per month

    If your shop feels busy but inconsistent, or you’re struggling to scale profit without adding more headaches, this episode will give you a clear operational model to follow.

    Listen in and rethink how your shop moves cars, people, and profit.
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    1 時間 4 分
  • The KPI Shops Ignore When Car Count Drops - Tom Zoebelein - Hero Group

    The KPI Shops Ignore When Car Count Drops - Tom Zoebelein - Hero Group
    2026/04/03

    Most collision shops think low car count means they need more marketing. Tom Zoebelein argues that in many cases, that is the wrong diagnosis.

    In Episode 8, Tom flips the conversation from lead generation to close ratio and explains why better sales execution in the front office can drive revenue faster than buying more leads. Using real examples from inside shops, he walks through where repair orders get lost, what estimators and CSRs should be doing differently, and how owners can track the problem by estimator instead of guessing.

    In this episode:

    • Why low car count exposes weak close ratio
    • The difference between a marketing problem and a sales problem
    • Where shops lose jobs during first contact and estimate handoff
    • Why “we close almost everything” is usually not true
    • How follow-up discipline changes monthly revenue
    • What owners should track before spending more on ads

    This episode is built for shop owners and operators who want a more practical answer than “just market harder.”

    If this episode hits home, share it with your estimator, CSR, or front-office manager and subscribe for more operator-focused conversations.
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    56 分
  • Commercial Truck Estimating That Actually Gets Paid - Dean Hancock - Hero Group

    Commercial Truck Estimating That Actually Gets Paid - Dean Hancock - Hero Group
    2026/03/05

    Most truck shops are missing required operations and leaving real money on the table.

    In Episode 7, Dean Hancock explains how to build commercial truck estimates that actually get approved and protect your margins.

    Dean owned and sold a heavy-duty shop and now works with Hero Group. In this conversation, he breaks down the structural mistakes most estimators make and how to fix them.

    What You’ll Learn:

    Why heavy-duty estimating is different from auto

    OEM-required operations truck shops often miss

    How to reduce pushback from fleets and insurers

    The 4-question negotiation framework

    Why line-iteming beats big shop supply charges

    How to use cycle time reporting to win more work

    The real risk behind skipping seat belt inspections

    Why ADAS compliance is becoming critical in trucks


    If you’re serious about expanding into commercial truck repair or tightening your estimating process, this episode is required listening.
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    50 分
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