Operate Smarter #001 - People-First Operations: Where Tech Meets the Human Touch
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Operate Smarter #001 - People-First Operations: Where Tech Meets the Human Touch
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What does it take to modernize a 105-year-old logistics giant? In this episode of Operate Smarter, host Andrew Ackermann sits down with Michael Keller, Director of Network Solutions-Presort at Pitney Bowes, to find out.
Michael shares how Pitney Bowes is using technology to evolve its operations — without losing sight of what matters most: people. From presort services to driver engagement, he breaks down how the company is balancing innovation with experience, and why transparency and adaptability are now table stakes in logistics. You’ll hear how automation is improving both employee satisfaction and customer service — and what the future holds for AI and retention in the transportation space.
Guest:
- Michael Keller: Director of Network Solutions-Presort at Pitney Bowes
- https://www.pitneybowes.com/
Host:
- Andrew Ackermann: VP of Product Design at Samsara
Operate Smarter is an original podcast presented by Samsara.
www.samsara.com