Nobody Cares About WFM Reporting… Until It Goes Wrong
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Nobody Cares About WFM Reporting… Until It Goes Wrong
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Reporting is one of the most overlooked parts of Workforce Management—right up until the moment something goes wrong. Then suddenly everyone becomes a data analyst, scrutinising forecasts, service levels, occupancy, adherence and every report they can get their hands on.
In this episode, I explore why reporting should be about far more than producing numbers. We discuss the purpose of WFM reporting, the difference between information and insight, and why the best reports are the ones that help people make better decisions.
I also tackle a question many WFM teams face: should every report request be fulfilled simply because someone asked for it, or should there be a process to challenge whether a report is genuinely needed? Is WFM the gatekeeper of reporting, or should it be enabling curiosity and discovery?
Whether you're a Workforce Management professional, an operations leader, or simply interested in how organisations use data to make decisions, this episode offers practical insights and plenty of food for thought.
After all, if nobody would notice a report disappearing tomorrow… why are we still producing it today?