This week on The Travel Business Unpacked podcast, host Meredith Calloway welcomes back Nicole Shipper, founder of TBN Travel Curators, for her second appearance on the podcast.

Since her last conversation with Meredith, Nicole has navigated a major rebrand, continued growing her team, and faced the new challenges that come with scaling a business beyond herself. Together, they discuss what it really takes to grow a travel business while maintaining the personal service clients expect.

They also explore:

• The decision to rebrand and how to know when your business identity no longer reflects your vision

• The opportunities and challenges of building a team of independent contractors

• Creating systems and processes that maintain a consistent client experience

• How hiring a customer care manager helped Nicole focus on her strengths

• Transitioning to new technology and workflows to support business growth

• Balancing entrepreneurship, motherhood, and a business in a season of rapid change

Nicole’s story offers an honest look at the evolving challenges that come with success and the leadership shifts required at each stage of growth.

Free Chapter: https://tinyurl.com/4pbvtr8f

Nicole's Website: https://tbntravelcurators.com/

Nicole's LinkedIn: https://www.linkedin.com/in/nicole-shipper-a6a8b619/

TBU Live Tickets: https://www.giftedtravelnetwork.com/event

Promocode: PODCAST