In this episode of Inside the Win, Sam Nelson, the VP of CX, and Meagan Thai discuss the financial insights from a recent project with a dental equipment manufacturer. They highlight the company's challenges, particularly their need for a unified communication solution that includes video capabilities. The timeline from discovery to execution was notably swift, emphasizing the importance of establishing clear communication and understanding customer requirements. The conversation also touches on the use of AI tools to assist teams in gathering requirements effectively. The episode concludes with a promise for more insights in future episodes.

In this episode, Josh Lupresto speaks with Tony Lauro, Senior Director of Security Technology and Strategy at Akamai, about the critical issues surrounding cybersecurity, particularly focusing on shadow IT and complacency. They discuss Tony's journey into cybersecurity, the importance of understanding the basics, and the role of micro-segmentation in enhancing security. The conversation also covers Akamai's cloud solutions, the emerging field of AI security, and the need for organizations to remain vigilant against next-gen threats. The episode concludes with insights into Akamai's roadmap and future directions in cybersecurity.

In the video, Graeme Scott and Josh Haselhorst delve into a real-world case involving a global resort management company that needed to replace its firewalls. They discuss the importance of asking the right questions to uncover deeper issues, such as logistics and operations challenges, rather than just focusing on the immediate need for new firewalls. The conversation reveals that understanding the customer's true pain points can lead to unexpected sales opportunities and a more streamlined process. They emphasize the significance of flexibility in sales discussions and the necessity of collaboration with engineers for success. The session wraps up with a commitment to future discussions and continued learning.