In today's episode, you'll discover:

1. The neuroscience behind techniques to quiet the brain's emotional centers, allowing you to manage strong, angry emotions while remaining calm.
2. How to apply emotional literacy and de-escalation skills in any volatile situation in 90 seconds or less.
3. The importance of empathy and how you may have a cultural misunderstanding of what empathy really is.

To support these three takeaways, I chose a quote from Shifu Kanishka Sharma:

"You train to become a Warrior, not a fighter. The Warrior knows the hell he can let loose, so he chooses the path of peace and respect."

About Doug Noll:

After a 20-year, highly successful career as a commercial trial lawyer, Doug earned his Master's in Peacemaking and Conflict Management and became a high-conflict mediator/peacemaker. (As a Distinguished Fellow of the International Academy of Mediators, he is recognized among the top commercial mediators globally.)

In 2010, at the request of a small group of women serving life and long-term sentences at what was then the largest and most violent women's prison in the world, Valley State Prison for Women in Chowchilla, CA, Doug and his colleague, Laurel Kaufer, began Prison of Peace.

How to Get in Touch with Doug Noll:

Website: https://dougnoll.com/

Email: doug@dougnoll.com

Gift: https://dougnoll.co/enlightenment

Stalk me online!

Linktr.ee: https://linktr.ee/conniewhitman

Communication Style Assessment (CSA)™: https://changingthesalesgame.com/communication-style-assessment/

Subscribe to the Enlightenment of Change podcast on your favorite podcast streaming service or YouTube. New episodes are posted every week. Listen to Connie explore new sales and business topics or address problems you may have.