『NO RESERVATION - The Hospitality Podcast』のカバーアート

NO RESERVATION - The Hospitality Podcast

NO RESERVATION - The Hospitality Podcast

著者: Antoine Melon and Gideon Lask
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Every great restaurant or hotel has two lives.


There’s the one the guests see — polished, calm, seamless.
And then there’s the one behind the scenes — fast decisions, quiet compromises, and moments where everything could tip either way.

NO RESERVATION is about that second life.


It’s about what really happens when service is live, the room is full, and there’s nowhere to hide — told by the people who carry that responsibility every day.


Hosted by Antoine Melon, who has spent his career building and running hospitality businesses, and Gideon Lask, who sees it from the other side and notices what most guests never articulate.

Each episode is a conversation with the people who hold standards — General Managers, operators, leaders.


Not for headlines.
Not for promotion.
Just an honest conversation.

Because most of what matters in hospitality…
happens after the doors are closed.



© 2026 NO RESERVATION - The Hospitality Podcast
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  • Claire Warner | Belvedere, Æcorn and the Good Measure Guild
    2026/08/05

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    Some people build brands.

    Some people shape entire categories.

    Claire Warner has spent twenty-five years doing both — while asking a harder question: what does hospitality actually do for the people in the room?

    At LVMH, she helped reposition Belvedere Vodka and led the creation of its Single Estate Rye series. She launched Drink, Eat, Live, one of the drinks industry’s earliest platforms for mindful drinking and bartender wellbeing. Then, with Seedlip founder Ben Branson, she co-founded Æcorn Aperitifs — creating the world’s first non-alcoholic aperitif and helping define a new category.

    As Head of Luxury Advocacy at Diageo, Claire worked across one of the world’s leading drinks portfolios and helped shape its positive drinking agenda.

    Today, through Good Measure Guild, she is turning twenty-five years of experience into something even more ambitious: a measurable way to understand, design and defend the social-health impact of the places where people gather.

    This conversation is about connection.

    How hospitality can make people healthier, happier and less alone.

    Why the drinks industry must ask harder questions of itself.

    And why the spaces where we gather are not a luxury, but essential social infrastructure.

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    1 時間 2 分
  • Neena Jivraj Stevenson | Culture, The Sloane Club and Queensway
    2026/07/06

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    Some people build businesses.

    Some people build culture.

    Neena Jivraj Stevenson has spent her career doing both.

    From Deloitte and Harvard Business School to Queensway and The Sloane Club, she's helped shape organisations where culture isn't just talked about — it's lived.

    This conversation is about belonging.

    How great teams are built.
    How values survive pressure.
    And why culture is something you create every single day.

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    59 分
  • Stephen Chenery | Steam, Building Community and Sporting Lunches
    2026/07/03

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    Some people build restaurants.

    Some people host events.

    Stephen Chenery has spent more than thirty years bringing people together.

    From running restaurants in California, Chelsea and the City of London to building Steam Bar & Restaurant into one of the City's best-loved independent venues, Stephen has always believed hospitality is about relationships.

    Alongside that, he's spent more than twenty-five years interviewing some of the biggest names in sport, creating conversations people genuinely want to be part of.

    This conversation is about community.

    How loyalty is earned.

    Why people come back.

    And how making people feel welcome has shaped an entire career.


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    1 時間 1 分
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