My Favourite CX: Episode 30 - Marián Jazbec
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My Favourite CX: Episode 30 - Marián Jazbec
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What does integrity really look like in customer experience and B2B sales? Marián Jazbec, founder of NEOSD, joins My Favourite Customer Experience to talk about trust, honesty and why being able to say “no” can be one of the most powerful CX differentiators.
Marián reflects on her time at NICE and shares her favourite customer experience from both an employee and customer perspective—where transparency, realistic expectations and integrity built long-term trust and lasting relationships. We explore why honesty matters more than ever in a world of AI, automation and increasingly informed buyers, and how strong CX foundations influence culture, loyalty and future growth.
To connect with Marián, head to LinkedIn – https://www.linkedin.com/in/mjazbec/
Learn more about NEO SD at https://neosd.co/
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/