Multifamily service and facilities leader and Regional Service Supervisor at Grubb Properties.

He began in property management at age 15 and progressed through leasing and property management roles before moving into maintenance and operations.

He joined Grubb Properties in 2012 as a Service Technician and advanced to Regional Service Supervisor in 2020, supporting service teams, asset performance, and resident experience across a portfolio.

He holds the LEED® Green Associate™ credential, CAPS, and CAMT, along with additional safety and technical certifications, and maintains a South Carolina property manager license. He also serves in industry leadership through the Upper State Apartment Association.

At the helm of IrisCX, he spearheads the evolution of customer experience through visual and AI-driven solutions. The company’s mission is to enhance product interaction, from selection to support, transforming clients into enthusiastic brand advocates. Under his leadership, IrisCX has achieved the seamless integration of visual guides that significantly boost conversion rates and create memorable first impressions.

As a Board Member of the US Proptech Council, he focuses on fostering collaboration between real estate technology, investment, and innovation, with the goal of driving profitability and growth.

His expertise in business process optimization and strategy, honed over years of industry experience, informs his approach to executive decision-making and his ongoing commitment to mentorship in the tech community.

Duane Underwood is the Regional Service Director at Hawthorne Residential Partners, where he supports onsite service teams and oversees maintenance operations across a regional portfolio.

A certified CAMT, EPA, CPO and OSHA 10 professional, Duane brings a strong technical foundation and a hands-on leadership style to training, safety and service excellence in the field.