『Multifamily Unpacked』のカバーアート

Multifamily Unpacked

Multifamily Unpacked

著者： Multifamily Unpacked
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Our lane is multifamily tech, how it influences property management companies and ultimately renters' experience finding their next home. To be clear, we’ll stay in our lane. In this podcast, we are privileged to sit down with some of the best minds in multifamily, learn directly from them, and share what we learned with you. We’re here to have honest conversations with the leaders of this industry and the tech that defines it. Tune in to learn about what could be better, and the solutions that are changing the lives of renters, and everyone working at property management companies. No matter if you just Googled the words “multifamily industry” for the first time and stumbled onto our podcast, or are a multifamily veteran, as long as you’re curious about technology and the multifamily industry this podcast is for you. Multifamily Unpacked is presented by Funnel and hosted by Tyler Christiansen.

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  • Keeping humans at the center of AI in multifamily with Alex Jessett, CEO, Camden Property Trust

    Keeping humans at the center of AI in multifamily with Alex Jessett, CEO, Camden Property Trust
    2026/09/24
    In this episode of Multifamily Unpacked, Tyler Christiansen, CEO of Funnel, sits down with Alex Jessett, CEO of Camden Property Trust, to discuss the company’s approach to artificial intelligence (AI). Jessett explains why multifamily may be difficult to disrupt, but is still full of opportunities for AI to improve the resident and team member experience. For Camden, the goal isn’t to remove people from the leasing journey. It’s to automate mundane work, help team members perform at their best, and give customers the freedom to interact with Camden in the way they prefer. The conversation explores Camden’s early investment in Funnel’s AI (now called Fenix), how the company evaluates the return on new technology, and why AI’s value extends far beyond reducing labor costs. Jessett also shares Camden’s “leadership, crowd, and lab” framework for developing scalable AI use cases, and explains why culture will ultimately be the company’s greatest competitive advantage. In this episode — Why multifamily is more resistant to disruption than other real estate sectors — The importance of maintaining trust and human connection in the resident experience — How technology can complement—not replace—onsite team members — Why Camden invested in AI before the rise of generative AI What Gen Z’s preferences reveal about the continued value of human interaction — How Camden balances self-service options with personalized service — Why the ROI of AI shouldn’t be measured solely through headcount reduction — Opportunities for AI across renewals, maintenance, insurance, and other operating areas — Camden’s “leadership, crowd, and lab” approach to AI experimentation — How happy team members lead to happy customers—and ultimately happy shareholders — Why culture, rather than any individual technology, is the real differentiator About the guest Prior to his current position as Chief Executive Officer, Alex Jessett served as Camden's President and Chief Financial Officer, responsible for Finance, Capital Markets, Real Estate Investments, Construction, Accounting, Operations, and all Operations-related teams. Since joining Camden in 1999, Alex has held various roles and has been responsible for over $25 billion of debt and equity issuances and structured real estate transactions. Before joining Camden, Alex began his career in real estate at Comerica Bank of Texas in the Real Estate Lending department.
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    24 分
  • The Report — A new era of Funnel, multifamily's first front-office-only AI platform

    The Report — A new era of Funnel, multifamily's first front-office-only AI platform
    2026/09/22
    In this episode, Alex Howe, SVP of Marketing + Growth of Funnel, sits down with Tyler Christiansen, CEO of Funnel, to unpack a new era for Funnel: multifamily's first front-office-only AI platform. They get into two F-words, Fenix and Fabric, explain what orchestration means for multifamily operators, and share why Funnel remains committed to an open, human-in-the-loop approach to AI. The conversation explores how operators can combine AI, people, and workflows to improve the renter experience without giving up control, flexibility, or the value only humans can provide. In this episode: — What it means for Funnel to be a front-office-only AI platform — How Fenix, one AI to connect everything — How Fabric connects Funnel with LLMs, property management systems, and other PropTech tools — Why Workflow Studio gives operators more control over orchestration — The case for human-in-the-loop AI instead of autonomous property management — Why open integrations matter more in the AI era — Commitment to remaining independent and not building a property management system — What operators should consider when making long-term technology decisions
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    20 分
  • The Report — VivMark, multifamily distress, and fee transparency

    The Report — VivMark, multifamily distress, and fee transparency
    2026/09/09
    What does the AvalonBay–Equity Residential merger mean for the future of multifamily? This episode covers the creation of VivMark Residential, why mounting multifamily distress may remain contained, and Seattle’s new ban on pet rent and other fees. They also explore why great technology and culture matter more than portfolio size, what today’s market pressure means for operators, and why transparent pricing is quickly becoming the new standard in housing.
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    9 分
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