Addressing Delirium: A Path for Preventing Workplace Violence

How can healthcare workers truly feel safe when they’ve been conditioned to believe enduring workplace violence is “just part of the job”? On this Key In to Quality podcast episode, we dive into an often-overlooked issue that directly impacts hospital safety: delirium.

Our guests Chris Schueler, manager of the Mayo Clinic Arizona Workplace Violence Prevention Program, and Beth Tarrio, a patient safety specialist from Mayo Clinic in Arizona, reveal how delirium can escalate situations, leading to confusion, fear, or even violence among patients.

Learn how their team at Mayo Clinic Arizona discovered a common thread linking various safety incidents to delirium, prompting a cultural shift in how these events are managed. Chris and Beth also discuss the role of data in addressing workplace violence and establishing a comprehensive workplace violence prevention program.

Gain insights on how to recognize and address workplace violence incidents proactively while fostering a supportive culture that leads with empathy and reinforces boundaries.

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

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Patient safety experts Dr. Abigail La Nou, Jami Zwiefelhofer, and Katie McFadyen, share valuable insights and strategies for creating a workplace where healthcare professionals can express themselves without fear of judgment, disagree, ask questions, and acknowledge mistakes without worrying about repercussions.

The podcast emphasizes the need to flatten hierarchies in medicine to promote open communication, empower all team members to speak up, and ultimately provide the best care possible.

This episode serves as a call to action for healthcare professionals to make a meaningful difference in their workplace and gives practical tips on how you can contribute to a culture of psychological safety in your organization or practice.

#Mayokeyintoquality @DrTimMorg #qualityimprovement #patientsafety

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

#mayokeyintoquality

In this episode of Key In to Quality, hosts Dr. Tim Morgenthaler and Sheri Nemec explore how Mayo Clinic is revolutionizing quality improvement (QI) education through the flipped classroom model. Joined by Dr. Pablo Moreno Franco and Sandy Booth from Mayo Clinic’s Quality Academy, the discussion unpacks how this interactive, learner-centered format engages clinicians, residents, and administrators alike.

By providing instructional content ahead of time and dedicating classroom sessions to collaboration and real-world project work, this model equips participants to immediately apply QI concepts to patient care. The flipped classroom has also created a ripple effect across the organization. As graduates carry these skills into their departments, they foster a culture of excellence, mentorship, and continuous improvement. Whether you're a healthcare educator, QI instructor, or administrator, this episode offers practical insights and inspiration for rethinking training methods in your institution.

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Guests: Quality Academy contact email mayoclinicqualityacademy@mayo.edu

Dr. Pablo Moreno Franco  LinkedIn (37) Pablo Moreno Franco, MD | LinkedIn   

Sandy Booth  LinkedIn (37) Sandy Chester Booth | LinkedIn

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

#mayokeyintoquality