In this episode of Key In to Quality, hosts Dr. Tim Morgenthaler and Sheri Nemec explore how Mayo Clinic is revolutionizing quality improvement (QI) education through the flipped classroom model. Joined by Dr. Pablo Moreno Franco and Sandy Booth from Mayo Clinic’s Quality Academy, the discussion unpacks how this interactive, learner-centered format engages clinicians, residents, and administrators alike.

By providing instructional content ahead of time and dedicating classroom sessions to collaboration and real-world project work, this model equips participants to immediately apply QI concepts to patient care. The flipped classroom has also created a ripple effect across the organization. As graduates carry these skills into their departments, they foster a culture of excellence, mentorship, and continuous improvement. Whether you're a healthcare educator, QI instructor, or administrator, this episode offers practical insights and inspiration for rethinking training methods in your institution.

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Guests: Quality Academy contact email mayoclinicqualityacademy@mayo.edu

Dr. Pablo Moreno Franco  LinkedIn (37) Pablo Moreno Franco, MD | LinkedIn   

Sandy Booth  LinkedIn (37) Sandy Chester Booth | LinkedIn

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

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Most of us are familiar with therapy animals, but have you ever wondered what the research says about how these animals can positively impact the patient experience? In this episode of the Key In to Quality podcast, co-hosts Dr. Timothy Morgenthaler and Sheri Nemec sit down with Whitney Romine, Animal-Assisted Services Manager at Mayo Clinic, to explore how animal-assisted services are transforming healthcare.

Research has shown that animal-assisted services, when implemented correctly, can reduce anxiety, lower blood pressure, and enhance the overall patient experience. In Whitney’s role, she has been integral to building Mayo Clinic's unique program, which is fully integrated into patient care and supported by dedicated staff.

Tune in to hear real examples of how animals at Mayo Clinic have contributed to positive patient outcomes and learn about various resources available for healthcare and volunteer organizations interested in leading animal assistance initiatives.

Whether you are a healthcare practitioner, administrator, volunteer or patient, this discussion will help you better understand the benefits of animal-assisted services and learn best practices for establishing or expanding animal-assisted interventions in a healthcare setting.

(34) Whitney Romine, MPH, C-AAIS, KPA-CTP | LinkedIn

Mayo Clinic Department Instagram: @mayoclinicanimalassistedsrvs

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

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Every day, patient safety events and near misses happen in health care. But are we truly learning from them? In this episode of Key In To Quality, Mayo Clinic’s Jennifer Cowart, M.D. Chair, Patient Safety in Florida and Joe Nienow, manager of Mayo Clinic Patient Safety Systems, share how a team of experts turned a clunky, outdated incident reporting system into a transparent, user-friendly engine for patient safety improvement.

You’ll learn how the Safety Electronic System Oversight Team (SESOT) led a multi-phase, enterprise-wide transformation that involved over 80,000 staff members. From simplifying workflows and integrating with the electronic health record to visualizing trends and using AI to surface insights, this episode explores what it takes to evolve from passive reporting to proactive learning.

Key takeaways include how to build a culture of safety, balance simplicity with insight, and make safety data accessible and actionable for all staff. Whether you're working in quality improvement, patient safety, or leadership, this episode offers practical lessons on using data, design, and collaboration to make care safer for everyone.

#Mayokeyintoquality #patientsafety #safetyculture #digitalhealth #EHRintegration

Guest: Jennifer Cowart, M.D. | https://www.linkedin.com/in/jennifer-cowart-b0860494/

Guest: Joe Nienow

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

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