『Maximizing SaaS Usage Visibility with ScalePad (EP 1041)』のカバーアート

Maximizing SaaS Usage Visibility with ScalePad (EP 1041)

Maximizing SaaS Usage Visibility with ScalePad (EP 1041)

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This conversation starts with a confession: I’ve been living in Lifecycle Manager just for hardware reports and ignoring the big SaaS management piece sitting right in my Pro license. Ryan breaks down how ScalePad pulled in tech from their Produce8 acquisition to build a SaaS management layer that finally gives MSPs visibility into the cloud side of the stack—apps, users, time in app, and historical usage—so you can see what’s actually being used and what’s burning budget for no reason. We also zoom out and talk about the bigger picture of where ScalePad is heading. Lifecycle Manager has been rebuilt to bring more of the MSP workflow inside the platform: assessments, comparables, initiatives that sync to your PSA, roadmaps tied into budgets, and automated QBR reports that save you from copy-paste hell. On top of that, ScalePad is going API-first and AI-enabled, exposing Lifecycle Manager through MCP, adding an AI agent and ScalePad Copilot, and lining up CSAT, NPS, UI refresh, and alignment modules so you can measure client sentiment and grow inside existing agreements. === Chapters 00:21 Podcast Row and New SaaS Tools04:41 Agent Deployment for SaaS Tracking06:25 SaaS Visibility and Reporting Value09:18 API-First AI Integration Roadmap11:09 MSP Feedback at Pax8 Beyond12:26 Pricing and Included Features14:05 Why AI Vibe Coding Falls Short17:09 Upcoming CSAT and UI Refresh19:41 Signing Off from Salt Lake City === Guest: Ryan Sigouin, ScalePad Website: https://www.scalepad.comLinkedIn: https://www.linkedin.com/in/ryan-sigouin === Companies / Vendors / Products / Books Lifecycle Manager (ScalePad): https://www.scalepad.com/lifecycle-managerIT Glue: https://www.itglue.comConnectWise: https://www.connectwise.comDNSFilter (Needs Verification for exact reference): https://www.dnsfilter.comClaude (Anthropic): https://www.anthropic.com/claudeMicrosoft Copilot: https://www.microsoft.com/copilotModel Context Protocol (MCP) (Anthropic): https://www.anthropic.com/news/model-context-protocolPax8: https://www.pax8.comPax8 Beyond: https://www.pax8beyond.com === SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerTechnology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
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