Mastering Feedback
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Mastering Feedback
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In this episode, Gwen and Will have an honest conversation about one of the most important — and most uncomfortable — parts of management: feedback.
They unpack what feedback really is, why it has such a powerful impact on performance, and how regular, well-delivered feedback can help build a culture where people don’t dread it — they actively seek it out.
Gwen and Will also explore the common reasons managers hold back: uncertainty about how to give feedback effectively, fear of damaging relationships, worries about emotional reactions, and the simple fact that these conversations can feel awkward for everyone involved.
They explore the difference between being nice and being kind when it comes to feedback.
Finally, they share practical techniques for delivering feedback with clarity and empathy, handling difficult reactions, and turning challenging conversations into opportunities for development and stronger working relationships.