『Managers, How to support a team member in crisis with guest Andrea Newton』のカバーアート

Managers, How to support a team member in crisis with guest Andrea Newton

Managers, How to support a team member in crisis with guest Andrea Newton

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 This week on Solve and Thrive, Pam Molyneux dives into one of the most vital topics facing managers today: how to support team members in crisis, with a focus on mental health and suicide prevention in the workplace.Joining Pam is Andrea Newton, founder of Confident Conversations, a respected voice on helping leaders “get comfortable with the uncomfortable.” With a background in HR and years of experience guiding organisations through sensitive issues, Andrea brings a wealth of insight, empathy, and practical advice.Together, Pam and Andrea explore how managers can step up when a colleague is struggling. Andrea shares her top five tips, starting with recognising the signs of mental health issues, reflecting on the impact of your leadership “shadow,” and knowing how to handle difficult conversations with both compassion and curiosity.But the conversation goes beyond emotional support. They highlight employers' legal duties under the Health and Safety at Work Act and the need for reasonable adjustments under the Equality Act, reinforcing the importance of psychological safety in the workplace. They also stress the value of self-care—not just for employees, but for leaders too.Key takeaways from this episode include:Why silence can be more damaging than saying the “wrong” thingThe importance of strong relationships in spotting early warning signsLeading with curiosity and care—not certaintyHow to prevent manager burnout and protect team wellbeingThe powerful ripple effect of a single supportive conversationWhether you've managed someone in crisis or want to be ready if that day comes, this episode offers thoughtful, actionable advice to help you lead with confidence, empathy, and awareness.Meet the GuestsPam MolyneuxHost of Solve and Thrive and founder of PM Business Support Services, Pam is an experienced HR consultant passionate about empowering managers across all sectors.Andrea NewtonFounder of Confident Conversations, Andrea helps organisations tackle sensitive issues like mental health and suicide prevention. Her mission: to ensure no workplace avoids the conversations that matter most.Useful ResourcesConfident Conversations – confidentconversations.co.ukAndrea on LinkedIn – for articles, training, and workplace advicePM Business Support Services – pmbusinesssupportservices.co.ukLegislation and Best PracticeHealth and Safety at Work Act (UK)Equality Act (UK)ACAS Mental Health at WorkCIPD Mental Health SupportWorkplace SupportCheck your HR team for Employee Assistance Programmes (EAPs) or trained Mental Health First Aiders.Need urgent support?Contact Samaritans (UK) – Call 116 123, free and available 24/7.If you found this episode helpful, please subscribe to Solve and Thrive, leave a review, and share it with fellow managersDisclaimer:The Solve & Thrive podcast is intended for informational purposes only and does not constitute legal advice. We share practical strategies and lived experiences to help managers navigate challenging workplace situations, but you should always seek appropriate professional or legal guidance specific to your circumstances. As a manager, business owner, or HR professional, you are the expert on the unique context of the situation —so please do right by the individual circumstances. Our content and our guests contribution is intended as supportive tips and suggestions, not absolute solutions, and may not apply in every situation. Any legal or policy references discussed are accurate as of the date of recording and may not reflect current updates.
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