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Scaling a social enterprise can feel like the only way to prove you are “serious”, but that pressure can quietly push brilliant organisations into growth they are not ready for. I’m joined by Clodagh O’Reilly, an Irish social enterprise practitioner turned researcher, to unpack what scaling really involves and why slowing down can be the most strategic move you make. We get into the reality behind the headline numbers: the messy middle where your mission, your income model, your capacity, and your leadership all collide.

Clodagh shares what she learned from years of practice and her PhD research into social enterprise scaling, including the questions too many teams skip while they rush into staffing, operations, and financing. We talk about proving your concept, pulling your model apart to find the critical success factors, and avoiding the trap of “scaling on shaky ground”. We also challenge the idea that every organisation must expand sites or turnover, exploring alternative scaling pathways such as sharing your model, influencing policy, changing behaviours, partnering well, and even considering mergers where it strengthens long-term impact.

We also zoom out to the social enterprise ecosystem in Ireland: what is improving, where support is still thin for later-stage growth, and how social procurement and public sector tenders are evolving. You’ll hear why consortium bids are becoming more common, what readiness really looks like for public contracts, and how EU funding could play a bigger role. If you care about social impact, impact measurement, sustainable growth, and practical strategy for mission-led organisations, you’ll leave with clearer thinking and sharper questions.

Subscribe, leave a review, and share the show with someone building social change, then tell us what smart scaling looks like in your work.

Find out more about Clodagh's work at: https://www.socialenterprisesolutions.ie/

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Hi, I'm Heidi Fisher, the host of the Make an Impact Podcast. I'm an impact measurement expert, passionate about helping you make a bigger impact in the world by maximising the impact your services have.

I can help you to measure, manage and communicate the impact you have better to funders, investors, commissioners and other stakeholders, and to systemise your data collection and analysis so that it frees up time and doesn't become an additional burden.

I love helping you to measure social and economic impacts, including Social Return on Investment or value for money assessments, as part of understanding the change you make to peoples' lives.

You can get in touch via LinkedIn or the website makeanimpactcic.co.uk if you'd like to find out more about working with me.

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Charles Rapson takes us on a fascinating journey through his accidental discovery of social enterprise and his current mission as Social Economy Growth Lead at West Midlands Combined Authority. With refreshing candour, he shares how he's leveraging his position to champion a sector that employs over 100,000 people and engages 200,000+ volunteers across the West Midlands.

The conversation reveals how Charles has successfully shifted perceptions of the social economy within regional government, securing £2.5 million in funding and ensuring social enterprises feature prominently in strategic planning. His innovative place-based approach is rebuilding vital infrastructure by supporting nine organisations to become community hubs where relationships, trust, and partnerships can flourish.

We dive deep into the challenges of social value procurement, with Charles articulating a compelling vision for moving beyond tick-box exercises to measuring real impact. His practical strategies - breaking down large contracts into manageable lots, making social value contractual and measurable, recognising intrinsic value alongside additional value - offer a blueprint for procurement that genuinely supports inclusive growth.

Looking ahead, Charles outlines his comprehensive ecosystem approach to growing the social economy, encompassing everything from business support and access to finance to education initiatives modelled on Scotland's successful Social Enterprise Academy. His determination to map and understand the region's 9,314 social economy organisations demonstrates a data-driven approach to strategic investment.

Whether you're a social entrepreneur seeking opportunities, a public sector professional interested in procurement innovation, or simply curious about how regional economies can become more inclusive, this conversation offers valuable insights into transforming systems from within. Visit the West Midlands Combined Authority website and join their Social Economy Forums to learn more and help shape the future of social enterprise in your region.

Support the show

Hi, I'm Heidi Fisher, the host of the Make an Impact Podcast. I'm an impact measurement expert, passionate about helping you make a bigger impact in the world by maximising the impact your services have.

I can help you to measure, manage and communicate the impact you have better to funders, investors, commissioners and other stakeholders, and to systemise your data collection and analysis so that it frees up time and doesn't become an additional burden.

I love helping you to measure social and economic impacts, including Social Return on Investment or value for money assessments, as part of understanding the change you make to peoples' lives.

You can get in touch via LinkedIn or the website makeanimpactcic.co.uk if you'd like to find out more about working with me.

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What happens when a spare bedroom becomes the solution to both loneliness and housing affordability? Lucie Cunningham reveals the life-changing power of intergenerational home sharing in this thought-provoking conversation.

After witnessing elderly clients spending 21 hours alone each day in her home care work, Lucie founded THE HomeShare, a social enterprise that matches older homeowners with younger people seeking affordable accommodation. The concept creates a beautifully balanced relationship where elderly participants offer free housing while receiving companionship and practical support in return. "They become buddies, they become friends," Lucie explains, "and they both appreciate each other because they both need each other."

The impact is extraordinary. Eighty-three percent of elderly participants, whose average age is 87, report a greater sense of purpose. Hospital admissions drop by 42%, and falls decrease by 50%. One 103-year-old participant proclaimed that instead of "sitting in a nursing home waiting to die," she was enabling a young person to attend university. Meanwhile, younger participants gain affordable housing, with half eventually saving enough to purchase their own homes.

Beyond these direct benefits, home sharing creates ripple effects throughout communities. Family members visit "because they want to, not because they have to." Neighbours feel reassured. Healthcare systems experience reduced demand. The arrangement preserves dignity and independence while maximizing underutilized housing stock.

Despite proven success and a potential €1.53 return on investment for every euro spent, home sharing still struggles for governmental recognition. Lucie attributes this to fear of the unfamiliar, though THE HomeShare's robust safeguarding processes have prevented any significant issues across hundreds of matches.

Connect with Lucie via thehomeshare.ie or explore global options through homeshareinternational.org.

Support the show

Hi, I'm Heidi Fisher, the host of the Make an Impact Podcast. I'm an impact measurement expert, passionate about helping you make a bigger impact in the world by maximising the impact your services have.

I can help you to measure, manage and communicate the impact you have better to funders, investors, commissioners and other stakeholders, and to systemise your data collection and analysis so that it frees up time and doesn't become an additional burden.

I love helping you to measure social and economic impacts, including Social Return on Investment or value for money assessments, as part of understanding the change you make to peoples' lives.

You can get in touch via LinkedIn or the website makeanimpactcic.co.uk if you'd like to find out more about working with me.

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Are companies genuinely committed to creating social impact, or is it all just elaborate PR? In this thought-provoking conversation with Jimmy Cockerton, CEO of Impact Advantage, we cut through the noise surrounding social value measurement to reveal what's really happening beneath the surface.

While headlines might suggest companies are retreating from ESG commitments, Jimmy observes the opposite trend behind closed doors - more organisations are recognising how delivering impact connects directly to business success. Yet this enthusiasm often fails to translate into meaningful change. We explore what separates authentic impact-led organisations from those merely seeking positive publicity through one-off community initiatives.

The discussion tackles the fundamental flaws in current social value measurement frameworks that encourage box-ticking rather than addressing root causes of social challenges. Through practical examples like employment metrics, we demonstrate how companies can claim substantial "social value" without creating any new impact whatsoever. Of the billions reportedly generated in social value through public procurement, Jimmy provocatively suggests only a tiny fraction represents genuine new value for communities.

We also examine the untapped potential of cross-sector collaboration by leveraging what each does best - businesses excel at making money and innovation, while social enterprises better understand communities and delivering impact. However, political short-termism presents a significant barrier to solving complex social issues that require decades of sustained effort rather than quick fixes aligned to electoral cycles.

The evidence increasingly shows that businesses prioritising social impact alongside financial returns tend to outperform their peers financially - a compelling case for integrating impact into core strategy rather than treating it as a peripheral activity. Whether you're in business, government, or the social sector, this episode offers critical insights for anyone seeking to move beyond performative metrics toward creating genuine, lasting change.

Connect with Jimmy on LinkedIn or visit www.impactadvantage.co.uk to learn more about measuring real social impact that transforms communities and businesses alike.

Support the show

Hi, I'm Heidi Fisher, the host of the Make an Impact Podcast. I'm an impact measurement expert, passionate about helping you make a bigger impact in the world by maximising the impact your services have.

I can help you to measure, manage and communicate the impact you have better to funders, investors, commissioners and other stakeholders, and to systemise your data collection and analysis so that it frees up time and doesn't become an additional burden.

I love helping you to measure social and economic impacts, including Social Return on Investment or value for money assessments, as part of understanding the change you make to peoples' lives.

You can get in touch via LinkedIn or the website makeanimpactcic.co.uk if you'd like to find out more about working with me.

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Your voice matters. Right now, significant changes to UK social value requirements are under consultation, and the proposals could fundamentally reshape how social value is delivered through public contracts.

The proposed changes create a concerning two-tier system. For contracts over £5 million, social value would become mandatory with a 10% weighting focused primarily on jobs and skills. Meanwhile, smaller contracts would revert to commissioners merely "considering" social value - potentially eliminating requirements entirely for thousands of contracts. This division disadvantages the VCSE sector while benefiting large corporations who can deliver at scale.

Mandatory reporting of social value KPIs sounds promising, but again only applies to high-value contracts. The push toward standardised metrics creates a troubling tick-box approach that narrows the scope of social value primarily to employability outcomes. These standardised numerical values further advantage large businesses who can promise greater volume, regardless of whether those interventions genuinely address community needs.

The location flexibility proposals aim to distribute social value more widely but may simply reshuffle where benefits are concentrated rather than ensuring equitable distribution. One potential bright spot exists in proposed changes to vulnerable citizens classifications, which could allow more quality-focused commissioning for social care services.

The consultation risks further gamifying an already flawed system, where impressive numbers trump meaningful impact. If you care about genuine community benefit and creating a level playing field for smaller organisations, now is the time to speak up. Review the consultation, submit your feedback, and help shape a social value framework that works for everyone - not just those with the deepest pockets.

You can find the consultation here:

https://www.gov.uk/government/consultations/public-procurement-growing-british-indus

Welcome to Make an Impact podcast, where we dive deep into the stories, strategies, and solutions that drive real change. I'm Heidi Fisher and I work with organizations on a mission to tackle poverty, reduce health inequalities, and create lasting social impact. In each episode, I bring you inspiring conversations with change makers, social entrepreneurs, and thought leaders who are making a difference, whether you're looking to boost your impact measurement, learn from innovative projects or

Thank you for joining us on this episode of the Make an Impact podcast. I hope you found today's conversation as inspiring and thought provoking as I did. If you enjoyed the episode, please subscribe, leave a review, and share it with others who want to create positive change. You can connect with me on LinkedIn and learn more about my work at Makeanimpactcic.co.uk.

Until next time, let's keep making an impact in the world.

Support the show

Hi, I'm Heidi Fisher, the host of the Make an Impact Podcast. I'm an impact measurement expert, passionate about helping you make a bigger impact in the world by maximising the impact your services have.

I can help you to measure, manage and communicate the impact you have better to funders, investors, commissioners and other stakeholders, and to systemise your data collection and analysis so that it frees up time and doesn't become an additional burden.

I love helping you to measure social and economic impacts, including Social Return on Investment or value for money assessments, as part of understanding the change you make to peoples' lives.

You can get in touch via LinkedIn or the website makeanimpactcic.co.uk if you'd like to find out more about working with me.

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Emma Smith, founder of Nia Avanna consultancy, reveals why community engagement is the crucial missing link in creating genuine social value. Drawing from her experience working with police forces and later in the private sector, Emma shares practical insights that challenge businesses to move beyond fear and embrace meaningful dialogue with their communities.

The conversation dives into why many organisations struggle with engagement – often viewing it as opening a Pandora's box of complaints rather than an opportunity to strengthen relationships and improve operations. Emma dispels these fears with straightforward wisdom: "The issue is still there whether you've engaged or not. If you can be proactive about it, it can make such a difference."

What makes this discussion particularly valuable is Emma's practical approach to a subject often wrapped in jargon and complexity. She explains that effective community engagement doesn't require massive investment or specialist skills – it simply demands willingness to listen and respond. This refreshing perspective transforms social value from a corporate obligation into an opportunity for meaningful connection.

The episode tackles the disconnect between social value requirements in tenders and the reality of implementation. Emma highlights the challenge of promising specific initiatives years in advance without knowing what communities will actually need. Her solution? Start with your "why," build relationships before problems arise, and focus on creating lasting positive change rather than quick wins.

Whether you're a business leader seeking to improve your community relationships, a public sector professional working on social value initiatives, or anyone interested in creating sustainable impact, this conversation offers valuable insights into making engagement work. By following Emma's guidance to "don't decide what's best for communities – go and ask them," we can all contribute to more meaningful social value creation.

Ready to transform your approach to community engagement? Connect with Emma through Nia Avanna on social media or visit niaavanna.com to learn more about putting these principles into practice.

Support the show

Hi, I'm Heidi Fisher, the host of the Make an Impact Podcast. I'm an impact measurement expert, passionate about helping you make a bigger impact in the world by maximising the impact your services have.

I can help you to measure, manage and communicate the impact you have better to funders, investors, commissioners and other stakeholders, and to systemise your data collection and analysis so that it frees up time and doesn't become an additional burden.

I love helping you to measure social and economic impacts, including Social Return on Investment or value for money assessments, as part of understanding the change you make to peoples' lives.

You can get in touch via LinkedIn or the website makeanimpactcic.co.uk if you'd like to find out more about working with me.

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What if we stopped trying to "fix" the NHS and focused instead on releasing its untapped potential? This episode challenges conventional thinking about healthcare improvement through an eye-opening conversation with GP Ben Allen.

Ben offers a refreshing perspective that moves beyond the binary notion of a "broken" NHS, suggesting we focus on continuous optimisation rather than wholesale system transformation. "It's always going to be in various degrees of broken and fixed," he explains, highlighting how the most meaningful changes often emerge from within existing structures when the right approach is taken.

Through his dual role as both a practicing GP and healthcare innovator, Ben shares practical strategies that have transformed his practice into "one of the most improved in the country." From creative uses of social media for preventative healthcare to innovative leadership approaches that empower staff to follow principles rather than rigid rules, his methods demonstrate how significant improvements can be achieved without massive structural overhauls.

Particularly fascinating is Ben's vision for community-based care through digital forums. By creating Facebook groups where patients can share experiences and receive guidance from both professionals and peers, he's pioneering cost-effective alternatives to resource-intensive consultations. "A one-to-one consultation with a doctor is a very high resource way of getting anything done," he notes, imagining how similar models could transform waiting lists for procedures nationwide.

The conversation culminates in a powerful message about leadership and potential. By seeking out people with leadership qualities who wouldn't necessarily put themselves forward and giving them autonomy, Ben has witnessed remarkable transformation. His approach offers hope for anyone working in healthcare: even when resources are constrained, focusing on unleashing potential creates "breathing space" that enables further improvement.

Connect with Ben online at benallengp.net, on LinkedIn, Twitter (@BenAllenGP), or read his blogs on Medium to learn more about his innovative approaches to healthcare improvement.

Support the show

Hi, I'm Heidi Fisher, the host of the Make an Impact Podcast. I'm an impact measurement expert, passionate about helping you make a bigger impact in the world by maximising the impact your services have.

I can help you to measure, manage and communicate the impact you have better to funders, investors, commissioners and other stakeholders, and to systemise your data collection and analysis so that it frees up time and doesn't become an additional burden.

I love helping you to measure social and economic impacts, including Social Return on Investment or value for money assessments, as part of understanding the change you make to peoples' lives.

You can get in touch via LinkedIn or the website makeanimpactcic.co.uk if you'd like to find out more about working with me.

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Robert Campbell shares the journey of Aspire Media, a creative social enterprise based in Northern Ireland that specialises in photography, videography, and social media services to fund their community TV channel.

• Launched in November 2022 after three years of development following a local charity project
• Created as a response to negative media portrayals of the local Ballysally estate
• Self-sustains through selling services rather than relying on grants
• Robert maintains a full-time job alongside running the social enterprise
• Named operations director while his business partner Andy serves as creative director
• Received "highly commended young person of the year" at the 2023 NI Social Enterprise Awards
• Reinvests personal income back into the company rather than taking a wage
• Achieved significant success with client social media campaigns, including a TikTok video generating 100k+ views
• Accredited as an Open College Network Northern Ireland centre to provide training
• Planning to expand training offerings to include social media and digital marketing courses
• Future focus includes developing consultancy services alongside their training academy

You can find out more about Aspire Media NI at aspiremedia.studio and Aspire Media TV at aspiremedia.tv.

If you enjoyed the episode, please subscribe, leave a review and share it with others who want to create positive change. Connect with Heidi on LinkedIn and learn more about her work at makeanimpactcic.co.uk.

Support the show

Hi, I'm Heidi Fisher, the host of the Make an Impact Podcast. I'm an impact measurement expert, passionate about helping you make a bigger impact in the world by maximising the impact your services have.

I can help you to measure, manage and communicate the impact you have better to funders, investors, commissioners and other stakeholders, and to systemise your data collection and analysis so that it frees up time and doesn't become an additional burden.

I love helping you to measure social and economic impacts, including Social Return on Investment or value for money assessments, as part of understanding the change you make to peoples' lives.

You can get in touch via LinkedIn or the website makeanimpactcic.co.uk if you'd like to find out more about working with me.