In this powerful episode of Magic in the Cloud, host Joseph Griffith sits down with Greg Wojcik, Chief Revenue Officer at Royal Transportation Services, to explore what it truly means to put customers first in today's competitive business landscape. Greg shares his unique philosophy of being a "Customer Relations Officer" rather than just focusing on revenue, revealing how this mindset shift has driven success across multiple industries including pharmaceuticals, logistics, and transportation.

Short description: Discover how customer-first leadership transforms businesses and drives sustainable growth through authentic relationships and operational excellence.

Tune in for insights on: Customer journey mapping, relationship-driven business growth, leadership philosophy in transportation and logistics, operational excellence strategies, building trust in high-stakes industries, servant leadership principles, Polish immigrant work ethic, mentorship and succession planning, parenting lessons applied to business, military precision in customer service

Key Takeaways:

- Revenue follows relationships - focus on customer success first, money second

- Everyone in your organization should be a Customer Relations Officer

- Internal operational excellence enables exceptional customer service

- Hire people who genuinely want to be there and understand the mission

- Apply parenting principles to customer relationships - patience, nurturing, unconditional support

- Military precision and formation flying as metaphors for customer alignment

- The transportation industry suffers from commodity thinking - differentiate through expertise

- Succession planning requires ego-free leadership and hiring people smarter than yourself

- Blue-collar immigrant values still drive modern business success

- Trust is the foundation of all meaningful business relationships

Chapters:

0:00 Intro

0:40 Meet Greg Wojcik - Introduction and Background

1:41 The Customer Relations Officer Philosophy

2:38 Journey to Royal Transportation Services

3:03 Early Career in Pharmaceutical Manufacturing

7:14 Transportation as Customer Journey Partner

10:02 The Anti-CRO Approach - Customer First

12:13 Magic in Cloud Framework Discussion

13:25 Blue Collar Work Ethic and Team Culture

16:02 Blue Angels Formation Flying Metaphor

19:03 Sales Operations and People Framework

20:18 Everyone as Customer Relations Officer

24:06 Creating Meaning vs Being Data Driven

25:06 Transportation Industry Misconceptions

29:09 Strategic Partnerships and Risk Management

31:28 Restaurant Service Parallels

33:38 Personal Background and Polish Heritage

34:00 Key Influences - Sandy, Renee, Jim

37:04 Military Leadership Inspiration

40:00 Level Five Leadership and Succession

43:36 Managing Stress Through Customer Focus

44:17 Personal Accomplishments - Becoming a Father

47:58 Applying Parenting to Customer Relations

51:04 Selfless Love and Customer Focus Philosophy

53:36 Contact Information and Closing Thoughts

56:46 Outro

Quote of the show: "We want your success. The money will figure that out. Don't worry about it."

Subscribe to Magic in the Cloud for more conversations with visionary leaders who are transforming industries through innovative thinking and authentic leadership. Like this episode if Greg's customer-first philosophy resonated with you, and share it with someone who needs to hear these leadership insights.

#MagicInTheCloud #CustomerFirst #Leadership #Transportation #Logistics #BusinessGrowth #CEO #Entrepreneurship #Salesforce #CloudSolutions #CustomerService #RelationshipBuilding #BusinessStrategy #PharmaLogistics #SupplyChain #TrustBuilding #SuccessionPlanning #Mentorship #WorkEthic #BusinessPhilosophy

In this engaging episode of the Magic in the Cloud podcast, we welcome guest Sean Lewis. Sean shares his unique journey from glass blowing to becoming a leader in the Salesforce ecosystem. He dives into his experiences, his strategic approach to customer service, and the evolving landscape of AI in tech. The conversation highlights the importance of honesty, emotional intelligence, and continuous learning in achieving professional success and personal fulfillment.

00:00 Introduction to Magic in the Cloud

00:45 Meet Sean Lewis: Salesforce Ecosystem Expert

01:48 Sean's Role at VAC Picasso

03:55 The Importance of Customer Experience

08:48 Navigating the Post-COVID Work Environment

11:39 Building Trust and Effective Partnerships

18:11 The Service Blazer Community and A

I22:10 Embracing AI and Future Opportunities

26:42 Finding Purpose and Standard of Living

27:59 Journey into Glassblowing

30:25 Transitioning Careers and Unique Jobs

33:24 Embracing Challenges and Learning

39:51 Mentorship and Personal Growth

43:23 Connecting and Giving Back

47:03 Conclusion and Contact Information

From moving furniture in New York City with just $120 to becoming a Salesforce MVP Hall of Famer and successful entrepreneur - this is the incredible journey of Ohad Idan, founder of Praxis Solutions. In this inspiring episode of Magic in the Cloud, Ohad shares his remarkable transformation from an accidental Salesforce admin to a leading consultant in the Salesforce ecosystem.

Born in a small town by the Dead Sea in Israel, Ohad's story begins with mandatory military service and a leap of faith to America. Starting with literally nothing but determination, he worked moving furniture while discovering his passion for technology and business process optimization. What started as an accidental assignment to manage Salesforce after an acquisition became the foundation for an extraordinary career.

Tune in to discover insights on embracing unexpected career paths, leveraging unique superpowers, building trust through specialization, entrepreneurial mindset, Salesforce ecosystem expertise, manufacturing and ERP solutions, communication across technical and business teams, MVP community involvement, immigrant success stories, and personal branding in tech.

Key Takeaways:

• Embrace unexpected paths - your career journey doesn't have to be linear

• Develop your unique superpower - the ability to translate between technical and business teams

• Specialization builds trust and longevity in consulting

• Attitude and aptitude matter more than background and experience

• Understanding how things work creates mental maps for complex problem solving

• Community involvement leads to organic recognition and opportunities

• Hard work and curiosity cannot be replaced by natural talent alone

• Building deep customer relationships requires understanding their day-to-day operations

Chapters:

00:00 - Intro

02:30 - From Moving Furniture to Manufacturing

08:15 - The Accidental Salesforce Admin

14:25 - Developing Communication Superpowers

22:45 - Founding Praxis Solutions and MVP Journey

35:20 - Scaling a Consulting Business

42:15 - Personal Story: From Israel to America

50:30 - The Meaning Behind Praxis

52:45 - Outro

Quote of the Show: "If you can't explain it simply, you don't understand it well enough."

Ohad's journey from immigrant with $120 to Salesforce MVP and successful entrepreneur demonstrates that with curiosity, hard work, and the ability to connect technical solutions with business needs, extraordinary success is possible. His story offers valuable lessons for anyone looking to build a career in technology consulting or entrepreneurship.

Don't forget to subscribe to Magic in the Cloud for more inspiring stories of visionary leaders transforming industries through technology and innovation.

Join Joseph Griffith as he sits down with water technology visionary David Rubinstein, CEO of OptiRTC, to explore how cutting-edge cloud solutions are revolutionizing water treatment and sustainability. From preventing neighborhood flooding to healing major estuaries, discover the innovative approaches transforming our most vital natural resource.

Tune In Inside:

• Smart watershed technology and real-time control systems

• AI and cloud computing in water management

• Regulatory challenges across 50 states

• Leadership philosophy and authentic team building

• Environmental stewardship and community impact

• Personal routines and mindfulness practices

Key Takeaways:

• Technology Integration: How weather forecasting and sensor technology can prevent flooding by proactively managing stormwater ponds

• Cost Efficiency: Smart water solutions can save municipalities up to 80% compared to conventional practices

• Leadership Evolution: Authentic leadership and learning from mistakes creates stronger, more resilient teams

• Personal Development: The power of routine, meditation, and continuous learning in professional success

• Environmental Impact: Water treatment technology can heal ecosystems while protecting communities

Chapters:

• 00:00 - Intro

• 02:00 - David's Journey into Water Technology

• 06:00 - The Three Segments of Water Industry

• 12:00 - AI and Technology Adoption Challenges

• 15:00 - OptiRTC's Secret Sauce: Smart Watershed Technology

• 18:00 - Building Authentic Teams and Company Culture

• 25:00 - Personal Background and Family Influence

• 32:00 - Daily Routines and Personal Development

• 36:00 - Future Plans and Alternative Paths

• 38:00 - Outro

Quote of the Show:

"When a major city says to you, you saved the neighborhood from flooding, there's just no better self-actualization for this team than knowing that we keep people out of harm's way."

Don't miss this inspiring conversation about the intersection of technology, environmental stewardship, and authentic leadership. Subscribe for more episodes featuring visionary leaders who are transforming industries through innovative cloud solutions.

#WaterTechnology #SmartCities #EnvironmentalSustainability #CloudComputing #Leadership #CleanTech #StormwaterManagement #WaterConservation #AI #GreenTechnology #Sustainability #Innovation #TechLeadership #EnvironmentalStewardship #ClimateChange

Welcome to the premiere episode of Magic in the Cloud, where transformation meets inspiration. Join hosts Joseph Griffith and Ryan Golembiewski as they introduce a revolutionary podcast that explores where technology meets mindset and systems meet soul. This inaugural episode reveals the vision behind conversations with visionary leaders who've transformed industries through pivotal moments, bold decisions, and extraordinary teams.

Tune in inside: transformation stories, leadership philosophy, business growth strategies, emotional intelligence in business, technology as enabler, personal development, executive insights, entrepreneurial mindset, decision-making frameworks, compassion in leadership

Take aways: • Learn the three-column method for managing difficult situations: symptoms, root causes, and solutions • Discover the 5555 technique: spend 55 minutes thinking logically, then 5 minutes processing emotions • Understand how creating your own rules can transform your life and business • Master the art of turning mandatory meetings into sessions people don't want to miss • Develop awareness of your natural strengths and how they impact others • Build meaningful business relationships through authentic connection and shared values

Chapters:

00:00 - Intro

40:27 - What is Magic in the Cloud Podcast

01:29 - Technology Meets Mindset Philosophy

02:32 - Target Guests and Vision

05:09 - Ideal Guest Profiles and Industries

09:22 - The Java Creation Story and Synergy

11:01 - Multi-Point Attribution in Business

12:21 - People and Process Over Technology

14:05 - Steve Jobs Quote on Creating Your Own Rules

15:17 - Scott Adams and Transforming Personal Rules

18:00 - Energizing Executives Through Storytelling

20:18 - Three Leadership Attributes Study

25:00 - The Three-Column Problem-Solving Method

27:22 - The 5555 Emotional Management Technique

34:00 - Griffith Rules of Work Philosophy

44:00 - Finding the Podcast and Cloud 113 Overview

52:08 - Outro

Quote of the show: We grow up conditioned to live our lives by rules that others invented. And the moment that you realize that you can create your own set of rules, your life changes.

Don't miss future episodes where we dive deep into transformation stories with industry leaders, entrepreneurs, and visionaries who've turned challenges into opportunities. Subscribe now and join our community of transformation-minded professionals. Like this episode if it resonated with you and share it with someone who could benefit from these insights. Connect with us on LinkedIn and visit cloud113.com for more resources.

#transformation #leadership #podcast #businessgrowth #mindset #technology #salesforce #entrepreneurship #personaldevelopment #executivecoaching #businessstrategy #emotionalintelligence #innovation #cloudsolutions #magicinthecloudpodcast

Welcome to Magic in the Cloud, a dynamic podcast that explores the intersection of intuition, strategic action, and technology-driven business transformation. Hosted by industry experts Joseph Griffith and Ryan Golembiewski, this thought-provoking series brings you exclusive conversations with C-suite executives, revenue leaders, and digital transformation pioneers who have achieved remarkable success through bold vision and strategic execution. Each episode reveals how today's top leaders navigate critical inflection points, inspire aligned teams, and sustain powerful momentum in their organizations while leveraging the Cloud as the invisible bridge between ambitious goals and tangible outcomes.

In today's rapidly evolving business landscape, exceptional leadership requires more than traditional strategy—it demands the ability to blend intuition with data-driven decision-making, navigate complex technological ecosystems, and drive sustainable growth at scale. Magic in the Cloud showcases real stories from seasoned executives who have transformed industries, revolutionized customer experiences, and built high-performance revenue engines. From scaling CRM-driven growth strategies to leading cross-functional change in Financial Services and SaaS, our guests share the pivotal decisions, personal breakthroughs, and leadership philosophies that propelled them to exceptional success.

Our podcast is designed for forward-thinking executives who want to:

• Master the art of strategic transformation in cloud-enabled environments
• Build resilient revenue teams that deliver consistent, scalable growth
• Leverage technology investments to create sustainable competitive advantages
• Navigate the complexities of modern GTM strategies across marketing, sales, and service
• Develop the intuitive leadership skills needed to thrive in uncertainty
• Create organizational momentum through aligned decision-making and clear vision

With a focus on real-world applications and proven frameworks, Magic in the Cloud bridges the gap between visionary thinking and practical execution, offering listeners actionable insights to drive measurable transformation in their own organizations.

Every episode of Magic in the Cloud is a masterclass in modern business leadership and strategic transformation. Our guests include Chief Revenue Officers, VPs of Sales and Operations, Directors of Digital Transformation, COOs, CIOs, RevOps leaders, Salesforce consultants, GTM strategists, Solution Architects, MSP leaders, and change management experts from diverse industries—technology, financial services, healthcare, manufacturing, and beyond. Topics are tailored to each guest's expertise, ensuring fresh, relevant content that resonates with today's executives. Expect in-depth discussions on:

Strategic Growth and Revenue Optimization: Learn how top executives turn CRM systems into true growth engines, scale revenue teams with precision, and design workflows that drive sustainable business outcomes. Discover proven strategies for aligning marketing, sales, and service teams around common goals.

Digital Transformation and Systems Integration: Explore how leaders rebuild legacy systems for long-term scalability, streamline complex tech ecosystems, and optimize platforms for customer success. Hear real stories of overcoming the cost of disconnected tools and creating unified, efficient operations.

Intuitive Leadership and Decision-Making: Uncover the role of intuition in high-stakes leadership decisions and learn when to trust the unprovable. Our guests share how they balance data-driven insights with gut instincts to navigate uncertainty and drive breakthrough results.

Organizational Culture and Team Alignment: Discover strategies for inspiring cross-functional teams, maintaining clarity under pressure