Aditya Bansod discusses operational AI in healthcare – technology that automates the processes between a patient seeking care and receiving it. Rather than just generating insights, this approach streamlines workflows like scheduling, communication, and intake, integrating directly with systems like MEDITECH to reduce administrative burden and improve access, especially for resource-constrained hospitals. A key example is fax automation: AI can read, classify, and route large volumes of incoming documents, eliminating manual work and delays. This allows staff to shift to patient-facing roles and supports broader improvements like automated calls, scheduling, and no-show recovery – ultimately making care more efficient and accessible.

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Links for this episode:

Luma | Operational AI for Healthcare

Aditya Bansod | LinkedIn

Leaders from two hospitals shared their experiences implementing MEDITECH as a Service (MaaS), highlighting why they chose it to streamline systems and support limited IT teams. Both emphasized strong governance with cross-functional committees, plus blended training approaches (online, in-person, and at-the-elbow) to prepare staff for a completely new system. At go-live, they reduced patient volumes and relied on internal teams and super users for support, avoiding external consultants. Key lessons included improving timing of training and increasing provider support, while ongoing optimization is managed through structured governance processes that prioritize requests based on impact and feasibility.

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Links for this episode:

MaaS Summit - 2026 Inspire Conference

Huggins Hospital

Bingham Memorial Hospital | Critical Access Hospital in Blackfoot, Idaho

MEDITECH as a Service (MaaS) | MEDITECH

Hear from Joe Corone, MEDITECH’s AI Product Manager, about the company’s strategy for integrating AI into its Expanse EHR. MEDITECH’s approach builds on prior investments in cloud infrastructure, mobile tools, and interoperability, aiming to embed AI directly into workflows. The goal is to reduce clinician burden, improve patient engagement, and support organizational sustainability – shifting from simply documenting care to “orchestrating care.” Learn about several AI tools in development, including a MyHealth assistant chatbot for patient self-service, ambient listening for physicians and nurses to automate documentation, and “Ask Expanse,” an in-chart assistant that summarizes data and generates clinical content. Additional pilots include AI agents for analyzing claim denials and drafting appeals. Joe emphasizes a future of more “agentic” AI that proactively gathers and presents information, helping care teams work more efficiently while staying in control.

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Links for this episode:

Expanse Artificial Intelligence | MEDITECH

https://www.linkedin.com/in/joecordone/

EHR Mobility | MEDITECH